Senior Engineer/Team Lead

Description Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role Presidio is seeking a highly motivated Multi-Cloud Operations Senior Engineer to join our growing Managed Services team supporting customer environments across Amazon Web Services (AWS) and Microsoft Azure, with future expansion into Google Cloud Platform (GCP). This role is part of our Cloud Managed Service Team and is responsible for providing technical support, troubleshooting, infrastructure management/optimization, and operational changes across managed cloud environments.The ideal candidate is a strong technical troubleshooter with a passion for operational excellence, automation and emerging AI technologies. Rather than serving solely as a cloud subject matter expert, this individual will leverage cloud platforms, automation frameworks, and AI-powered tools to rapidly diagnose issues, improve service delivery, and drive operational efficiencies. The ideal candidate also demonstrates extreme ownership of customer outcomes, proactively driving issues to resolution, communicating effectively with stakeholders, and serving as a trusted technical advisor who prioritizes customer success while maintaining operational excellence.In addition to day-to-day operational support, this role will help shape the future of Managed Services by identifying opportunities to automate repetitive tasks, integrate cloud services through APIs, and develop AI-enabled solutions that enhance operational effectiveness. The engineer will contribute to the adoption of intelligent automation, AIOps practices, generative AI capabilities, and agentic workflows where appropriate to reduce manual effort, accelerate resolution times, improve knowledge sharing, and increase the scalability and consistency of service delivery.This position supports customers with U.S.-only resource requirements, including state and local government organizations with enhanced security and personnel screening standards. Candidates must be able to successfully complete and maintain all customer-required background investigations and eligibility requirements.Travel Requirements:This is a remote role located in the Continental US with 5% associated travel.Interview Note: Applicants may be asked to visit a nearby Presidio office for a face-to-face interview. Proof of active certification(s) is required. Responsibilities Include: * Diagnose complex operational issues quickly. * Understand cloud architecture well enough to identify root causes. * Use AI effectively to accelerate investigation and resolution. * Build automation and AI-driven workflows to eliminate repetitive work. * Learn new cloud services rapidly as AWS, Azure, and GCP continue to evolve. * Manage and support cloud-native services including compute, storage, networking, identity, monitoring, and security services. * Measure and report on automation and AI initiatives, demonstrating improvements in operational efficiency, service delivery, customer experience, and platform reliability. * Champion a culture of continuous improvement, innovation, and operational excellence through the adoption of automation and AI-first operational practices. * Serve as the primary technical resource for managed services customers and drive technical conversations with customer and internal account teams related to the managed services customers. * Communicate effectively with customers regarding incidents, service requests, maintenance activities, and change implementations. * Deliver high-quality customer service while maintaining SLA commitments. * Champion the adoption of automation, AI-enabled workflows, and e