Management and Program Analyst (Project Manager)

Summary WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services - Customer Account Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Responsibilities The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Independently leads the assessment of overall objectives and goals of projects and programs within assigned areas. Communicates goals and objectives to executives and management to determine potential impacts on Taxpayer Services operations. Conducts complex analysis of internal and external initiatives affecting Taxpayer Services and operational continuity, and alerts leadership to adverse or disruptive factors. Identifies areas requiring emphasis and recommends improvements to enhance overall efficiency and effectiveness of program operations (i.e. data analysis, position analysis, technology). Serves as a liaison between assigned program area, other areas within Taxpayer Services, Headquarters, offices, and other Business Operating Divisions (BODs). Coordinates the impact of project or program implementation with employees and managers in affected areas throughout the Service, as well as with individuals and organizations outside the Service. Plans, coordinates, and establishes operating methods and procedures to accomplish project objectives. Directs, as needed, the development and implementation of employee training related to these efforts. Develops and manages performance metrics, tracking mechanisms, and reporting systems to evaluate the effectiveness of programs controlled by or utilized within Taxpayer Services. STANDARD POSITION DESCRIPTIONS (SPD): PD26101 Visit the IRS SPD Library to access the position descriptions. Requirements Conditions of Employment Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Qualifications Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: GS-14: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal Service. Specialized experience must include: Analyzing program operations, processes, or data to identify issues, trends, deficiencies, or opportunities for improvement. Applying analytical and evaluative methods to assess program or organizational issues and develop recommendations or solutions. Planning, coordinating, or supporting the implementation of programs, projects, or organizational initiatives. Evaluating program or project performance, operational impacts, or organizational readiness to determine effectiveness and support program objectives. Coordinating with management, subject matter experts and stakeholders to resolve issues, and support program or project objectives. Preparing and delivering reports, briefings, and analytical summaries that clearly communicate findings, recommendations, program status, and operational impacts to management or stakeholders, while effectively presenting information and negotiating solutions using strong oral communication skills. Experience with a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative, relating to call center operations. Experience with Identifying, troubleshooting & elevating IT issues and providing executives and business organizations with emerging speech analytics data and analysis. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards. Education A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE). Additional Information Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.