National Coordinator

JOB REQUIREMENTS: The National Coordinator serves as a subject matter expert within Cox Fleet's dispatch operations, responsible for managing the full lifecycle of fleet repairs and maintenance. This national role operates within multiple markets across the country and requires a high degree of professional judgment, industry knowledge, and the ability to coordinate effectively across internal partners, customers, and third-party vendors. The National Coordinator is expected to model best practices, support less experienced team members, and uphold Cox Fleet's standards for service quality and customer experience. This is an overnight position with shifts scheduled between 4:00 PM and 10:00 AM. Specific shift assignments will be discussed and determined during the interview process. Overtime opportunities may be available based on business needs and operational demand. While overtime is not a regular requirement of the role, employees may occasionally be asked to work additional hours. Essential Responsibilities Service Coordination and Dispatch Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion Ensure that technicians receive all service events quickly, and request additional work when needed Re-assign previous events that were not completed during the first assignment Assess each service event and dispatch to achieve the best results for the client Assign work with an eye toward time-based KPIs Identify gaps in KPI performance, and work with local leaders to address those gaps Audit open work requests across multiple markets for compliance with daily-update requirements Monitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns Customer and Stakeholder Communication Communicate with all parties to ensure work is prioritized and completed, and that all parties remain fully informed on status along the way. Clients should always be able to self-serve complete and up-to-date information on service events. Obtain estimates and estimate approvals Serve as a point of contact for escalated service issues from customers, team members, and internal stakeholders, addressing concerns with professionalism and urgency Maintain positive customer relationships through clear, timely, and professional communication across all channels Apply sound judgment and diplomacy when... For full info follow application link. Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1362DDFA24804D64