Operations Manager, Airport

Operations Manager, Airport Requisition ID 2026-59574 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-OH-NORTH CANTON Location Name 00111 - AKRON CANTON AIRPORT Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 AKRON-CANTON AIRPORT Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City NORTH CANTON Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province OH Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 44720 JobLocation_Header NORTH CANTON OH United States Position Type (Portal Searching) Full-Time Category (Portal Searching) Parking Operations Management Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Manages operations, employee relations and customer service to ensure the successful day-to-day operations of airport parking facilities. Directs, manages, and coordinates the activities of staff and contract personnel to ensure proper facility operation. Prepares annual expense operating budget and ensures that the facility is operating within budget perimeters and takes appropriate remedial action on negative variance. Reviews and approves bi-monthly expense reimbursement report. Ensures that proper parking, security, cash control and customer service procedures are being followed by all employees. Evaluates staff performance, serves disciplinary notices and handles first-step grievances. Acts as primary contact between the union(s) that represents the various classifications of employees (if applicable to airport operation). Inspects grounds, facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance. Initiates corrective actions as needed. Serves as the primary liaison between the Airport and on-site management and the local operation and Corporate offices in Chicago and Nashville. Leads weekly phone calls/meetings with client to report on finances, operations and on-going projects/strategies. Coordinates and manages routine maintenance projects as well as special projects related to facility improvements. Supervises the work of sub-contractors to ensure that work is done properly and per the contract. Coordinates facility openings/closings and determines staffing requirements to accommodate work being done while ensuring desired service levels. Interacts with customers as needed to answer questions, investigate complaints/violations and resolve problems. Monitor office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft an