Operational Support Coordinator

Order#: NY1704690 Operational Support Coordinator Essential Duties: Provide internal operational assistance to NAG teams and coordinate activities at departmental interfaces. Support sales activities, including preparing offers and assisting with the drafting of contracts. Create and manage customer-relevant documents and documentation at the interface with Sales and Customer Service. Support the Sales team in preparing for congresses, conferences, and trade fairs. Create production work plans based on incoming orders and support work preparation and work scheduling. Procure spare parts and consumables for Production. Coordinate material procurement for Production at the interface with Precious Metals Management. Communicate with Precious Metals Management regarding customer account inquiries and the procurement of physical precious metals for Production. Plan and monitor material flow, material balances, and material inventory in Production. Establish and manage the drawing die management system. Coordinate the shipment of products at the interface with Shipping & Receiving. Create and manage production work documents, work records, descriptions of work steps, and process documentation. Document and maintain standard operating procedures (SOPs). Support all NAG departments in creating specifications and quality-relevant documents. Ensure that all quality-management-relevant documents for the department are available, current, and properly managed. Maintain operational data so that each department can access the information it requires. Promote rapid information exchange, timely problem-solving, and effective interdepartmental collaboration. Competencies & Skills required: Technical Proficiency: Strong knowledge of the Microsoft Office Suite, especially Excel, and relevant company software. Analytical Skills: Ability to analyze data, identify trends and issues, structure processes, and understand essential process components and bottlenecks. Organization & Detail-Oriented: Exceptional ability to manage multiple tasks, establish priorities, and maintain accurate records and documentation. Communication: Strong verbal and written communication skills for interdepartmental coordination. Problem-Solving: Ability to identify operational issues, coordinate information, and support timely resolution. Document and Data Management: Ability to create, organize, maintain, and retrieve customer, production, process, SOP, and quality documentation. Collaboration: Ability to work effectively across Sales, Customer Service, Production, Technology, Quality Management, Precious Metals Management, Shipping & Receiving, and other support functions. Reliability and Accuracy: Careful and responsible handling of customer, production, quality, material, and precious-metals-related information. Independent Work: Ability to work with minimal supervision while maintaining effective communication with stakeholders. Education and Experience: A high school diploma or equivalent is required[BG1.1]. An associate degree or bachelor degree is required. or additional training in business administration, logistics, production planning, technical operations, or a related field is preferred but not mandatory.[BG2.1] Relevant experience in administrative support, operations, production coordination, customer service, logistics, document management, or a comparable role is beneficial. Appropriate onboarding and training will be provided to help a suitable candidate become familiar with the companys processes, systems, products, and working environment.