Assistant Spa Manager

Benefits:

• Health insurance

• Opportunity for advancement

• Training & development

• Wellness resources

• Bonus based on performance

Job Description: Assistant Manager looking to grow with impeccable customer service and sales experience

Responsibilities:

• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management

• Oversee and manage daily operations of the Spa

• Manage and drive spa sales performance

• Assist in developing talented spa professionals

• Membership education and sales - including sales goals and incentives

• Passionately promote products and services

• Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)

• Excellent verbal and communication skills

• Fast learner and tech savvy

• Comfortable in a fast paced work environment. We are a small location

• Create marketing strategies aimed at maximizing revenue and profits

• Perform data analysis that drives business decisions and success

• Use sound judgment, work independently, with minimal supervision.

• Plan and direct to meet the daily needs of the operation.

• Maintain the utmost cleanliness and soothing ambiance of the premises

• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

• Motivates and empowers the team to achieve high standards.

Incentives:

• Bonus based on performance

• Discounts with Verizon Wireless and KinderCare

• Health insurance

• Growth opportunities available

• Discounted services and gift cards

This role will start at our sister spa and will transition as development progresses