SME Computer User Support Specialist
Honolulu, HIFull-time$108–184K/yrSeen todaySeen in employer's feed today
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Job overview
The SME Computer User Support Specialist provides top-level user and help desk support, resolving computer issues in person, by phone, or electronically. The role supports hardware, software, operating systems, and peripherals; assists with system setup and installation; and may train users, evaluate equipment, and recommend upgrades. The posting requires 15 years in user help desk and field support, along with ITIL Foundation and CompTIA Security certifications.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Description
Responsibilities include:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Oversee the daily performance of computer systems
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Confer with staff, users, and management to establish requirements for new systems or modifications
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware and recommend improvements or upgrades.
Develop training materials and procedures or train users in the proper use of hardware or software
Inspect equipment and read order sheets to prepare for delivery to users
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
Provide direction to junior and senior workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software
Modify and customize commercial programs for internal needs
Other locations include:
Vicenza, Italy
Republic of Korea
Honolulu, Hawaii
San Antonio, TX
Colorado Springs, CO
Wiesbaden, Germany
Required Education, Experience, & Skills
15 years in user Help Desk (Tier 2/3) and field support.
Education: Bachelor's or Master's degree in a relevant field or equivalent experience.
Qualifications: A Subject Matter Expert role for top-level user / help desk support., extensive experience and the ability to operate independently in the field.
Certifications: ITIL Foundation and CompTIA Security
Preferred Education, Experience, & Skills
Prefer some SYSADMIN skills / experience, but not required.
Pay Information
Full-Time Salary Range: $107952 - $183518
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
SME Computer User Support Specialist
131984BR
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
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