Bilingual Operations Support Specialist

Must be bilingual- Spanish

Description

The Technology Support Specialist serves as a frontline technical resource supporting the clients customers and dealers with both machine-related and digital technology solutions. This role is responsible for diagnosing and resolving issues through phone, chat, and other remote support channels, while delivering a high-quality customer experience.

The ideal candidate possesses strong troubleshooting skills and hands-on experience with heavy equipment systems, including electrical diagnostics, fault code analysis, and machine performance issues. In addition, this individual will support the clients digital technologies such as Grade Control, Payload, Detect, Safety Systems, Command, and other connected equipment solutions.

This position requires the ability to interpret technical documentation and wiring schematics, identify root causes, guide customers through resolutions, and appropriately escalate complex issues. Successful candidates combine mechanical aptitude, technical curiosity, and strong communication skills to effectively support customers in a fast-paced environment.

Key Responsibilities

Provide technical support to customers via phone, chat, and digital channels.

Diagnose and troubleshoot machine, electrical, and digital technology issues.

Interpret wiring schematics, service information, and technical documentation.

Support the clients digital solutions, telematics, and connected machine technologies.

Document customer interactions, troubleshooting steps, and resolutions.

Collaborate with internal teams to resolve complex technical issues.

Deliver a positive customer experience while maintaining ownership of support cases.

Top Skills

Heavy Equipment Diagnostics & Troubleshooting

Electrical Systems & Schematic Interpretation

Technical Customer Support & Communication

Skills

Support, Customer service, Help desk support, Troubleshooting, Help desk

Top Skills Details

Support, Customer service, Help desk support

Additional Skills & Qualifications

Fluent in both English and Spanish (written and verbal communication).

Ability to effectively communicate with Spanish-speaking customers, employees, or stakeholders.

Heavy equipment, construction equipment, or diesel engine troubleshooting

Electrical and electronic diagnostics

Reading and interpreting wiring schematics and service manuals

Root cause analysis and problem-solving

Fault code diagnostics and troubleshooting

Telematics and connected equipment technologies

Remote technical support (phone, chat, email)

Customer service and conflict resolution

Technical documentation and case management

Microsoft Office and support ticketing systems (Salesforce, ServiceNow, etc.)

Knowledge of hydraulic, electrical, and mechanical systems

Parts and service support experience

Ability to multitask in a fast-paced support environment

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Peoria, IL.

Pay and Benefits

The pay range for this position is $26.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Peoria,IL.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.