Configuration Specialist

Configuration Specialist Job ID 2026-28908 Category System Engineering Location US-OH-Sharonville About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity We are seeking a Configuration Specialist to lead customer implementations within our Telecom Expense Management (TEM) platform. This customer-facing role is responsible for onboarding new customers, configuring platform settings based on business requirements, and providing end-user training and ongoing support. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in configuring SaaS solutions. Duties and Responsibilities: - Lead customer implementations, configuring the TEM platform to align with customer requirements. - Work directly with customers to understand their business needs, workflows, and system dependencies. - Configure and customize the platform to support telecom invoice processing, cost allocation, and reporting needs. - Provide customer training and onboarding, ensuring users can effectively utilize the platform. - Develop implementation guides and best practices, documenting customer configurations and workflows. - Troubleshoot and resolve customer configuration issues in collaboration with internal teams. - Act as a subject matter expert in platform functionality, guiding customers on best use cases. - Work cross-functionally with Product, Development, and Support teams to improve platform usability and ensure customer success. - Monitor and optimize customer configurations for accuracy, compliance, and efficiency. - Stay up to date on telecom expense management trends and best practices to provide informed recommendations to customers. Qualifications Education and Years of Experience: - Bachelor's degree in Information Systems, Business, Telecommunications, or a related field (or equivalent experience). - 3+ years of experience in SaaS platform implementation, customer success, or telecom expense management. - Experience configuring enterprise software, financial systems, or workflow automation tools is preferred. - Familiarity with telecom billing, cost allocation, and IT expense management is a plus. {=html} - Excellent communication skills, with the ability to engage with customers at all levels. - Strong analytical and troubleshooting skills, with attention to detail. - Experience with SQL, data imports, and reporting tools is a plus. - Ability to translate business needs into system configurations. - Experience using ticketing and project management tools such as Jira, ServiceNow, or Monday.com. - Ability to multitask and manage multiple customer implementations simultaneously. Additional Requirements: - Ability to work after hours and weekends to deliver projects on time when necessary. Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: Ability to work in an office environment. Ability to sit for long periods of time. Ability to utilize a keyboard and mouse. Ability to work in fron