Care Navigator - Community Support Services

Aware Inc.

Missoula, MTFull-time$17.76/hrSeen 1w agoSeen in employer's feed 1 day ago

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At a glance

Compensation

$17.76/hr

Location

Missoula, MT

Schedule

Full-time

Work Authorization

Not specified

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Job overview

AWARE is hiring a Care Navigator to support access to behavioral health care at a clinic front desk. The role welcomes clients, coordinates appointments, assists with intake and insurance eligibility, processes payments, maintains confidential electronic health records, and supports the clinical team and daily office operations. The organization serves adults, children, and families and emphasizes compassionate, community-focused care.

Skills & qualifications

RequiredNice to have

Skills

Cultural SensitivityTeamworkVerbal CommunicationWritten CommunicationTime ManagementPrioritizationOrganizationRelationship BuildingInterpersonal Communication

Qualifications

1 Year ExperienceBA or BSBachelor's in Business, Social Work, Human Services, or Related Field or 8 Years Related Employment Experience

Benefits

Medical Insurance

401(k) Match

Tuition Assistance

Full job description

Experience Required

1 Year

Minimum Education Required

BA,BS

License(s) Required

None

Expected Start Date

10/19/2026

Compensation

$17.76 - $17.76 / hourly

Hours Per Week

Number Of Positions

Shift

Monday - Friday

Job Description

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities:

As a Behavioral Health Clinic Care Navigator, you’ll work at the clinic’s front desk, welcoming clients and providing the administrative support that helps them access care.

Welcome clients and visitors. Create a friendly, professional atmosphere and direct people to the appropriate staff or services.

Manage appointment scheduling. Schedule and confirm appointments and help clients coordinate their next visit.

Keep communication moving. Answer incoming calls, take messages, and connect callers with the right team

members.

Help new clients get started. Assist with intake paperwork and enter demographic and insurance information.

Verify insurance and financial eligibility. Confirm coverage and document applicable co-pays and sliding fee eligibility.

Process client payments. Collect co-pays and other payments and manage the front desk cash drawer.

Maintain accurate, confidential records. Scan and organize documents in the electronic health record while

protecting client privacy.

Support the clinical team. Complete administrative tasks and assist with external referrals and community resources as needed.

Keep the front office running smoothly. Handle mail and deliveries, maintain supplies, and help keep the clinic organized.

Help improve daily operations. Identify opportunities to make office procedures more efficient and responsive to client needs.

BENEFITS: Health Insurance, FSA, HSA, 401k, Employee Assistance Program, Tuition Advancement, Professional Development.

Requirements

Talents, skills, and abilities:

Possesses sensitivity to the cultural differences that are present among the organization’s service population and staff.

Has an ability to work in partnership with other members in a team approach.

Demonstrate good verbal and written skills.

Has an ability to manage time, set priorities, to organize and to follow structured routines.

Has a commitment to uphold the ethical and professional standards of Social Work practice.

Bachelor’s degree in business, social work, human services, or related filed, or eight years of related employment experience is preferred.

Excellent interpersonal and communication skills.

Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.

Other combinations of education and experience may be considered on a case-by-case basis.

We are proud to be an equal opportunity employer.