NOC Engineer 1 (1st & 2nd Shift)
Charlotte, NCJobSeen todaySeen in employer's feed today
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Job overview
The NOC Engineer provides Tier II support by proactively monitoring and maintaining customer networks in Charlotte. The role involves responding to network alarms, contacting customers to resolve issues, configuring routers and switches, and troubleshooting VoIP and Layer 2 and Layer 3 network problems. The schedule is described as a first shift, Sunday through Thursday, 8:00 a.m. to 4:30 p.m.; on-call hours may be required on a rotation. A CCNA is strongly preferred.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
An employer is looking for a Tier II NOC Engineer to work in Charlotte, NC, covering a 1st shift S-Thursday 8-4:30 PM. This person will be providing tier II support to proactively monitor and maintain customers' networks. Customers include carriers, schools, hospitals, government, and enterprise companies. This person will be committed to monitoring the customers' networks for alarms and contacting customers directly to work through the network issues. Manual configurations of network routers and switches, some troubleshooting of VoIP issues, along with in depth troubleshooting of overall layer 2 and layer 3 network issues will fall under this person's responsibilities. It is essential that this person be an excellent communicator and flexible to work on call hours as required per the rotation. Lastly, a CCNA will be strongly preferred for this role.
Skills and Requirements
Experience tier II network support and troubleshooting Manual configurations of Cisco and/or Ciena routing and switching Manual configurations of Spanning Tree Protocol Configurations of vLANs Understanding of Telnet protocol basics Knowledge of IP stacking Some VoIP knowledge and hands on troubleshooting experience Telecom or Service Provider background Microsoft suite proficiency Ability to speak of network technologies in vendor neutral terms CCNA, strongly preferred CCNP Military background
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
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