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IT Helpdesk Computer Assistant - FWS

Onondaga Community College

Syracuse, NYJob$16–17/hrSeen 1mo agoSeen in employer's feed 2 days ago

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At a glance

Compensation
$16–17/hr
Location
Syracuse, NY
Work Authorization
Not specified

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Job overview

The IT Helpdesk Computer Assistant position at Onondaga Community College supports students in Coulter Library by connecting them to the campus wireless network, assisting with D2L‑Brightspace, Microsoft 365 apps, MyOCC, and general OCC technology issues while providing one‑on‑one help and maintaining equipment.

Skills & qualifications

RequiredNice to have

Skills

OCC‑Public Wireless NetworkD2L‑BrightspaceMicrosoft 365WordPowerPointExcelPublisherMyOCCStudent PlanningOCC System NavigationGeneral Technology TroubleshootingStudent Interaction

Qualifications

Valid FAFSA RequiredFinancial Need Demonstrated by FAFSAMatriculated Into a ProgramAttending at Least Half‑Time (6 Credit Hours)Maintain Satisfactory Progress Toward Program Completion

Full job description

Location: Syracuse, NY Category: Student Employment (SW/ FWS) Job Type: Other Posted On: Tue Sep 1 2026 Job Description:

This is a Federal Work Study (FWS) position.

IT Helpdesk Computer Assistants will primarily work in Coulter Library (Coulter Hall C240).

IT Helpdesk Computer Assistants will assist students with:

  • Connecting to the OCC-Public wireless network.

  • D2L-Brightspace.

  • Microsoft 365 applications (e.g. Word, PowerPoint, Excel, Publisher)

  • MyOCC , Student Planning.

  • OCC System navigation.

  • General OCC related technology issues and questions.

The student worker will need to interact well with students on a one to one basis, helping them to get started, answering questions and resolving issues. In addition, IT Helpdesk Computer Assistants monitor equipment, perform general housekeeping, and complete other tasks as needed.

Job Requirements:

  • Must have a valid FAFSA (https://studentaid.gov/h/apply-for-aid/fafsa) on file

  • Must have a financial need, as demonstrated by the FAFSA

  • Must be matriculated into a program

  • Attending at least half-time (6 credit hours)

  • Maintain satisfactory progress (SAP) towards the completion of their program

Additional Information:

  • Pay Rate:

  • Starting rate of $16.00 for new Federal Work Studies.

  • Starting rate of $17.00 for returning Federal Work Studies

  • Hours of Operations: Monday-Thursday 8:30am - 5:30pm and Friday 8:30am- 4:30pm

To see if you qualify for Federal Work Study (FWS) Position:

Federal Work Study may work up to 20 hours per week while classes are in session.

  • Additional hours may be worked during college breaks.

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