Senior Retail Training Specialist

Position Summary: Facilitates comprehensive training programs across designated areas and subjects, including onboarding for new hires and refresher sessions as required. Delivers teller training in both classroom and branch environments, with an emphasis on advanced teller duties and form procedures. Provides training to Personal Bankers and Retail Management and ensures they are kept informed of any procedural updates. Ensures exemplary customer service by addressing customer and training needs efficiently and professionally. This role demands extensive knowledge of retail banking products, advanced new account procedures, teller operations, compliance, and general banking operations. Duties: - Assist with development and execution of comprehensive training programs for new and existing employees - Assist the Retail Training and Development Coordinator with ensuring Branch Managers have onboarding plans in place prior to their start with the organization - Train retail managers on topics including, but not limited to, software (Prelim, Premier and Klarivis), lending practices, and general policies and procedures - Conduct training sessions on various banking products, services and sales, and compliance regulations - Provide support to retail branch staff - Assess training needs through surveys, interviews, and consultations with management - Create training materials, including manuals, and visual aids - Monitor and evaluate the effectiveness of training programs and make necessary adjustments - Stay updated on industry trends and best practices to ensure training content is current and relevant - Provide one-on-one coaching and support to employees as needed - Collaborate with department heads to identify and address specific training needs - Attend scheduled career enrichment or continuing education arranged by the Retail Training and Development Coordinator - Other duties as assigned by the Retail Training and Development Coordinator - All other job duties as assigned