Exchange Enrollment Facilitator

Washoe County Job Fair - Walk-ins are welcome! When: Thursday, October 22, 2026, from 11:00am - 2:00pm Where: Reno/Sparks Convention Center - 4590 S. Virginia St., Reno, NV 89502 POSITION: Exchange Enrollment Facilitator SCHEDULE: Onsite Full Time LOCATION: Reno, NV SALARY:$20 - $22 per hour TO APPLY: **Direct Link:**https://apply.appone.com/job/6a85ccaea07d72dcf221f54e **Career Page:**https://www.nnhopes.org/about/careers/ Please note, employers may close jobs on the website at any time. SUMMARY: The Exchange Enrollment Facilitator provides education and enrollment assistance related to Nevada Medicaid and Nevada HealthLink to patients to ensure eligible patients receive insurance coverage. The EEF will educate patients on insurance issues, assist them in enrolling in insurance plans through the Nevada Medicaid portal, assist them in reenrolling, and ensure they understand how to access and maintain their health insurance. Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES. MINIMUM/PREFERRED REQUIREMENTS: Ability to communicate effectively, both orally and in writing required. Knowledge of health care insurance required. Preferred: Certification as an Exchange Enrollment Facilitator preferred. Preferred: Spanish/English bilingual preferred. Preferred: Thorough knowledge and experience of the health care industry preferred. Preferred: Excellent interpersonal and organizational skills preferred. Preferred: Ability to establish and maintain effective working relationships with a wide variety of people, including employees, patients, and the general public preferred. Preferred: Ability to read and understand written materials and ability to compose information and instruction in written form preferred. JOB RESPONSIBILITIES/DUTIES: Listen actively to patients needs and provide clear, concise information. Engage with visitors, patients, vendors, and co-workers professionally. Handle incoming calls promptly, professionally, and efficiently. Educate patients on how to use the Nevada HealthLink portal. Use the portal to enroll and reenroll patients in insurance. Responsible for training other staff on Medicaid and Medicare insurance issues. Completed all outreach to patients whose insurance may be near lapsing and need renewal. Manage schedule to ensure patients are seen in a timely fashion to enroll and reenroll in insurance. Stay up to date on changes to Nevada Medicaid and Medicare. Maintain up-to-date knowledge of eligibility and insurance verification workflows and policies. Assist uninsured and underinsured patients in identifying financial assistance programs promptly. Participate in departmental meetings, trainings, workflow updates, and quality improvement activities. Ensure accuracy and confidentiality of paperwork, maintaining HIPAA and privacy standards. Communicate patient needs and updates via team chats. Send telephone encounters to appropriate team members to facilitate patient care. Document patient interactions and updates accurately in the EMR. Notify supervisor of any oncoming changes to policies at Nevada Medicaid and Medicare that may affect patient coverage or care. Manage challenging patient interactions using de-escalation techniques. BENEFITS: 100% employer-paid health insurance Life insurance options 3 weeks of PTO in your first year 12 paid holidays annually Paid Parental Leave (after 12 months) 24/7 Employee Assistance Program Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility. **EEO: Northern Nevada HOPES is an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, parental status/pregnancy, national origin, age, physical or mental **