Night Operations Manager

Assist in managing a large custodial services operation of 300+ staff members. Assist in developing and implementing strategic plan and goals. Speak to individuals and groups. Assist in enforcement and execution of university and department policies and procedures. Manage the planning, coordinating, setting priorities, and directing, through subordinates, of the custodial and related building operation services. Participate on committees and in meetings as needed.Ensure standardized procedures for all services and processes. Inspect and document work. Administer Performance Evaluations for employees based on performance standards. Engage in frequent communication, coaching, counseling, redirection, and correction to ensure achievement of expected performance levels. Establish, monitor, and maintain viable inspection, corrective action, and follow-up programs. Promote and communicate unit's strategic objectives in terms all employees will understand.Serve as customer liaison with building managers, building occupants, and work order contacts to address customer requirements and complaints. Work effectively with other facilities work units and employees. Be an effective problem solver. Provide excellent customer service and follow-through. Driving University owned vehicles to job sites will be required for this and most other functions.Use communication and other interpersonal skills to bridge obstacles. Include relevant people in decision-making processes. Actively participate on teams. Work well with other individuals, and work groups to achieve best results and meet goals.Direct workforce through subordinate supervisors to achieve consistently clean buildings, excellent curb appeal, and properly executed work orders. Manage event support functions.Participate in training and developing competencies aligned with the work unit's strategic direction. Ensure employees are trained in these areas and more: new employee orientation, on-the-job training, customer service, safety practices, and leader development. Ensure working knowledge of employees upon implementing changes in policies, procedures, regulations, etc.Ensure employees follow safety procedures in compliance with University, Facilities Services, and Custodial Services policies, procedures, and practices. Train employees in workplace safety practices and enhance safety awareness. Inspect work areas to detect existing or potential accident and health hazards and determine corrective or preventative measures.Perform and oversee administrative tasks required to maintain accurate and timely records such as for labor entry, timekeeping, work scheduling, etc. Prepare and proofread correspondence. Ensure accuracy of all materials and document for which he/she is responsible. Fill in for night day operations manager as needed. Assist with inventories including equipment, room, hazardous materials, and computer inventories.Other related functions as assigned. Special projects as assigned. Attendance and/or participation in meetings and events as required outside of normal shift. Occasional travel to conferences.