Applications Engineer

Description

Location: Salt Lake City, UT Travel Requirement: >50% domestic travel; occasional international travel as needed

About Teal Drones Teal Drones builds secure, high‑performance unmanned aerial systems designed for defense, public safety, and commercial applications. Our mission is to deliver reliable, American‑made drone technology that empowers operators in high‑stakes environments.

Role Overview The Applications Engineer is a front‑line technical expert responsible for ensuring customers achieve maximum performance, reliability, and operational success with Teal’s drone systems. This role blends hands‑on field support, customer training, troubleshooting, and system integration—requiring strong technical capability, adept social awareness in technical environments, excellent communication skills, and comfort working directly with end users in demanding operational contexts. This position involves frequent on‑site engagement to assist customers with setup, deployment, and operational guidance.

Key Responsibilities

• Serve as a primary technical point of contact for customers during onboarding, deployment, and ongoing operations.

• Travel to customer sites to perform system setup, configuration, troubleshooting, and validation.

• Deliver operator and maintainer training, including classroom instruction and live flight demonstrations.

• Diagnose hardware, software, and network issues; coordinate with engineering teams to resolve escalations.

• Support field evaluations, pilot programs, and acceptance testing for new or existing customers.

• Communicate customer feedback, feature requests, and defect reports to product and engineering teams.

• Create and maintain technical documentation, training materials, and troubleshooting guides.

• Assist with system integration efforts including radios, ground stations, payloads, and third‑party software.

• Represent Teal with professionalism in high‑visibility customer and partner interactions.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Aviation Technology, or related field (or equivalent practical experience).

• Strong diagnostic and troubleshooting skills across hardware, software, and networking.

• Ability to explain complex technical topics clearly to both technical and non‑technical audiences.

• Comfortable operating drones and performing field work in varied environments.

Bonus Qualifications

• Hands‑on experience with unmanned systems, robotics, RF communications, embedded systems, or similar technologies.

• Prior field engineering, applications engineering, or customer‑facing technical support experience.

• Experience with mission‑critical or defense‑related technologies.

• FAA Part 107 Remote Pilot Certificate.

Success Factors

• Customer‑first mindset

• Strong situational awareness and adaptability in the field

• Clear, concise communication

• Technical curiosity and a problem‑solver mentality

Background Check

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.

EEO and ITAR/EAR Work Authorization Disclosure

Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

E-Verify

The company participates E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) ensure eligibility for employment and compliance with Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) rules.