Overstaff Financial Services Representative (Temporary)
Owensboro, KYTemporary / Full-time$15–17/hrSeen 5 days agoSeen in employer's feed 5 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Financial Services Representative drives loan sales, manages past-due accounts, prepares tax returns, and assists customers with financial needs. The role includes daily outbound calls, in-person customer meetings, loan closings, and account maintenance. The representative also handles payments, documentation, cash, and bank deposits while meeting performance expectations across sales, collections, tax services, and branch operations.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
Experience in sales, customer service, collections, or account management with measurable results Proven ability to handle high-volume calls and difficult customer conversations Track record of meeting or exceeding goals in a fast-paced environment Strong communication, problem-solving, and organizational skills Basic computer skills with accurate and consistent data entry
Minimum Education Required
High School Diploma/G.E.D.
License(s) Required
No licenses required. Training is provided.
Expected Start Date
10/27/2026
Compensation
$15.00 - $17.00 / hourly
Hours Per Week
37.5
Number Of Positions
1
Job Description
Job Description Summary
The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.
Job Description
Compensation
$15–$17 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.
Why Join World:
Strong growth opportunities – Many of our leaders, including executives, started in this role
Promote-from-within culture – A large percentage of team members advance into leadership roles
Performance-based earnings – Bonus opportunities tied to branch results
Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support
Retirement and time off – 401(k) with company match, paid holidays, and vacation time
Community focus – Paid volunteer time and a strong commitment to giving back
Work-life balance – Predictable schedules with a focus on time outside of work
About World Finance:
World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.
Essential Duties and Responsibilities:
Drive and close loan sales by taking applications, explaining terms, and asking for the business
Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
Manage delinquent accounts by securing payments and setting payment arrangements
Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
Process payments, account updates, tax-related documentation, and document all activity in company systems
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
Handle and balance cash, and complete required bank runs to deliver deposits
Follow company policies, procedures, and regulatory requirements
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management
Basic Requirements:
High school diploma or equivalent
Valid driver’s license, reliable transportation, and current insurance
Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation
Ability to obtain required insurance licensing
Experience & Skills:
Experience in sales, customer service, collections, or account management with measurable results
Proven ability to handle high-volume calls and difficult customer conversations
Track record of meeting or exceeding goals in a fast-paced environment
Strong communication, problem-solving, and organizational skills
Basic computer skills with accurate and consistent data entry
Preferred Backgrounds:
Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.
Physical and Environmental Requirements:
Office based role with standard lighting and noise levels
Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs
Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
Ability to perform computer work, handle documents, and communicate information effectively
Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
May assist with general office upkeep to maintain a professional environment
Occasional local travel to offsite locations and banks as required for business purposes
Job Type
Full time
Benefits Offered
Strong growth opportunities – Many of our leaders, including executives, started in this role
Promote-from-within culture – A large percentage of team members advance into leadership roles
Performance-based earnings – Bonus opportunities tied to branch results
Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support
Retirement and time off – 401(k) with company match, paid holidays, and vacation time
Community focus – Paid volunteer time and a strong commitment to giving back
Work-life balance – Predictable schedules with a focus on time outside of work
Equal Employment Opportunity (EEO) Employer
Yes
Americans with Disabilities Act (ADA) compliant
Yes
Background Check Required
Yes
Industry
Professional
Place of Work
On-site
Requisition ID
R19177
How this job compares
Set against the 503 open Collections jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This posting$15–17/hr
- US median$19–23/hr191 hourly ranges
This range's midpoint, $16/hr, is 27% below the US median midpoint ($22/hr) — in the lowest quarter of Collections hourly ranges across the US.
- Openings
- Olive Jobs lists 503 open Collections jobs across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- OneMain Financial36 open
- HealthcareSupport Staffing19 open
- Robert Half Accountemps16 open
- Experience
- Collections postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (299 postings).
- Education
- This posting asks for a high school diploma; 285 of the 503 open Collections jobs (57%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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