Mortgage Lending Representative

Mortgage Lending Representative

Dupaco Community Credit Union

1 Positions

ID: MORTG003071

Posted On 08/27/2026

Job Overview

The Mortgage Lending Representative provides administrative and operational support to multiple Mortgage Lending Consultants throughout the residential mortgage loan process. This role is instrumental in ensuring efficient workflow execution and an exceptional member experience by managing documentation, coordinating communications, and supporting the timely progression of mortgage files. The Mortgage Lending Representative serves as a key liaison between members, lending employees, and internal and external partners to ensure accuracy, responsiveness, and compliance throughout the loan lifecycle.

#DupacoDifference. https://www.youtube.com/watch?v=Oy\_rZxNXcC8

Dupaco Values:

Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What You'll Do:

• Serve as an additional point of contact for members and Realtors, responding to mortgage-related inquiries and providing support throughout the loan process.

• Update and maintain accurate member information within mortgage applications, including reassessment of pre-approval status as needed.

• Manage Mortgage Relationship Management (MRM) cases for internal leads and referrals, ensuring timely follow-up and clear communication with both members and internal stakeholders.

• Prepare mortgage pre-approval and pre-qualification letters in accordance with established guidelines.

• Maintain regular communication with members to obtain required documentation and additional information necessary to support loan files.

• Follow up on preliminary and ongoing documentation, including Initial Disclosure Requests, Re-Disclosure Requests, employment verifications, financial documentation, and other required materials.

• Provide service support by phone or in person, answering member questions related to loan costs, payments, mortgage programs, daily rates, points, and appointment scheduling.

• Clearly communicate loan figures, terms, and conditions at closing to buyers, sellers, real estate agents, attorneys, title companies, and other third-party providers, as appropriate.

• Work collaboratively with internal teams and external partners, including but not limited to attorneys, Realtors, insurance agents, and title companies, to obtain necessary information and facilitate timely loan progression.

• Proactively build and maintain positive professional relationships with Realtors, attorneys, and community partners through networking activities and community involvement.

• Proactively evaluate and refine current processes to uncover opportunities for greater efficiency and effectiveness, ensuring our teams and members consistently receive exceptional support and service.

• Utilize available technology and systems to enhance the member experience and improve operational efficiency.

• Identify member and prospective member needs and educate them on appropriate credit union products and services, supporting cross-sell opportunities when appropriate.

• Coordinate and support regular Realtor office visits and assist in the promotion and maintenance of Realtor relationships.

• Perform other duties as assigned to support mortgage lending operations and organizational goals.

You’ll Need:

• Associate’s degree in related field or equivalent experience.

• 1+ years Mortgage industry experience, preferred.

• Current NMLS (National Mortgage Licensing System) registration or ability to obtain it.

• Excellent interpersonal and communication skills to represent the credit union in a positive way when dealing with membership and other staff.

• Ability to demonstrate good decision-making techniques.

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

MORTG003071

# Positions

1

Start Date

20260827

End Date

20261010

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save moneyΓÇöwith a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and moreΓÇöwe help grow the whole credit union. It' people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .

A Dupaco career is different.

WeΓÇÖre a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our membersΓÇÖ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, youΓÇÖll know that your voice is valued and heard. And youΓÇÖll find new and unique ways to make a positive impact just by being you.

See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)

Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.