IBM Delivery Consultant

Introduction

Joining the IBM Technology Expert Labs team means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trail blaze new solutions that address real business challenges.

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…

• Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working through the phases of design, development integration, implementation, migration and product support with a sense of urgency.

• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.

• Technical Solution Workshops: Conducting and participating in technical solution workshops.

• Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.

• Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.

• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required technical and professional expertise

• Exposure to AIX and Linux: Familiarity with AIX and Linux operating systems, including installation, configuration, and troubleshooting on IBM Power servers.

• IBM Power Servers: Knowledge of IBM Power server architecture, including hardware and software components, and understanding of their setup and maintenance.

• Hands-on experience with generative AI tools and prompt-based workflows to research information, draft content, summarize data, troubleshoot problems, accelerate routine tasks or write code.

• Understanding of Infrastructure Services: Exposure to delivering infrastructure services solutions, including designing, implementing, and managing IT infrastructure for clients.

• Interact with clients & partners: Strong communication and interpersonal skills, with the ability to interact professionally with customers, understand their needs, and explain technical concepts clearly.

• Bachelor's Degree in Computer Science, Informatics, System Engineering or related fields.

Preferred technical and professional experience

• AIX and Linux Troubleshooting: Exposure to advanced troubleshooting techniques for AIX and Linux operating systems on IBM Power servers, including problem determination and resolution.

• IBM Power Virtual Server and IBM Cloud: Experience working with IBM Power VS, Cloud deployments and migrations from on-prem to Cloud.

• AI tooling: Curiosity and willingness to experiment with emerging AI tools and incorporate them into daily workflows to improve speed, quality and consistency of work.

• Expert Labs Methodologies: Familiarity with Expert Labs methodologies and tools, including their application in delivering tailored solutions to clients.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.