Tournament Poker Supervisor

Company Description

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Need 5 Tournament Poker Supervisors for the 2027 Moose International Texas Hold'em Tournament that will take place from Jan 11-Jan 14 at Westgate Las Vegas Resort & Casino. The Tournament Poker Supervisor rate is $26/hour. General Summary Of Duties: Supervises the daily operation of the poker room. Implements and administers Poker Room policies and procedures established by the Casino Operations management. Supervise employees to accomplish customer service and satisfaction goals. Be competent in working all positions in order to train and assist with problem solving. Ensure transactions are done correctly to safeguard Westgate assets. Complete all shift paperwork. Ensure compliance with gaming regulations. Analyze facts in disputes to determine solutions within guidelines for guest satisfaction.

Qualifications

Role and Responsibilities: (Includes but is not limited to the following)

• Supervise and protect all games, ensuring all rules and regulations are being followed.
• Administer department policies and transactions accurately, correctly, and timely.
• Verify all paperwork pertinent to the job.
• Oversee and run the Daily Poker Tournaments.
• Respond to guest and team member inquiries professionally and timely. Always provide guest satisfaction.
• Supervise (and recommend counsel when appropriate) employees to accomplish superior customer service and satisfaction.
• Communicate and consult with the Poker Manager and Director of Slot Operations for ways to stimulate business levels and increase head count.
• Suggest and help create monthly marketing promotions, including providing analytical feedback to the Poker Manager and Director of Slot Operations.
• This position is not limited to just these duties listed in this job description. Duties and responsibilities can be changed, reduced, or deleted by management to meet business needs.
• Oversee Large format Poker Tournaments run over multiple days.

Additional Information

Experience Requirements

• At least 3 years poker manager/supervisor experience.
• Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
• Ability to access and input information using a moderately complex computer system.
• Supervise all staff including selection, training, counseling & discipline.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean, and well-groomed appearance.
• Ability to manage rating system that is provided.
• Schedule and maintain proper game spread.
• Willingness to adapt to direction that may be contrary to your previous knowledge or experience.
• Handle and manage cash and chips.
• Ability to manage tournaments, web page and in-house communication thereof.
• Knowledge of Poker Atlas software is preferred.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.