Medical Receptionist - Family Medicine

Job Duties

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Department Specific:

When you visit Park Nicollet Clinic St. Louis Park Creekside for routine physicals, chronic conditions or unexpected illnesses and injuries, we're here for your whole family. We are a full-spectrum Family Medicine clinic which includes caring for prenatal, newborn, child, adolescent, adult and elderly patient populations.

Work Schedule: 3 days/week (Monday - Friday) Day shift

Required Qualifications:

6 months related experience

Accurate computer/keyboarding skills required.

Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.

Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

Strong verbal and written communication

Strong verbal and written communication

Human relations sensitivity and customer service skills

Listening and telephone etiquette skills

Medical terminology knowledge desirable

Comfort in asking patients for copays and race collection.

Ability to promote and maintain good patient relations and patient confidentiality.

Ability to work in a fast-paced and structured environment.

Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It’s an important part of our Head + Heart, Together culture, and critical to our success.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

None

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55416

Job Type

Full Time

Place of Work

On-site

Requisition ID

121680

Job Benefits

Not specified