Client Service Professional
Windsor Heights, IASeasonalSeen todaySeen in employer's feed today
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At a glance
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Job overview
The seasonal Client Service Professional / Receptionist serves as the welcoming first point of contact for H&R Block clients. The role manages scheduling, supports daily office operations, and works alongside tax professionals. It is in-person, with training and support, and may provide a stepping stone into tax preparation or office leadership.
Skills & qualifications
Skills
Qualifications
Full job description
About the Role
As a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work alongside a team of tax professionals. With training and support, this role can be a stepping stone into tax preparation or office leadership. This role is in-person and not remote.
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Greet clients warmly and create a welcoming, professional first impression as the face of the office
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Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
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Manage client check-in and intake processes, including scanning and organizing documents
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Maintain office organization and cleanliness to support a smooth, professional client experience
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Collaborate with tax professionals and team members to ensure seamless daily operations
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Handle sensitive client information with confidentiality, discretion, and care
Required Qualifications
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Experience working in a fast-paced, client-centric environment
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Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
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Ability to multitask and manage competing priorities throughout the day
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Organizational skills with attention to detail and follow-through
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Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
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Availability to work evenings and weekends during tax season
Preferred Qualifications
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High school diploma/GED or equivalent
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Previous experience in hospitality, call center, customer service or medical industries
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Previous experience in a receptionist, front desk, or administrative support role
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Experience working in a tax office, CPA firm, or financial services environment
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
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How this job compares
Set against the 10,048 open Client Services jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- US median$75–115K/yr856 salary ranges
- US median$17–27/hr3,172 hourly ranges
- Openings
- Olive Jobs lists 103 open Client Services jobs in Iowa and 10,048 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Iowa
- H&R Block (this employer)88 open
- Edward Jones3 open
- Access Dubuque2 open
- Experience
- Client Services postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 5 years (1,721 postings).
- Education
- 377 of the 10,048 open Client Services jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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