Senior Product Manager, Piper

Description The Experience Qualified is the #1 Agentic Marketing platform for revenue teams that run on Salesforce, based in San Francisco or remote. At the center of our product is Piper, our AI SDR, who engages buyers across chat, voice, video, and email. We're looking for a Senior Product Manager to own Piper's "brain" - the intelligence behind how Piper thinks, speaks, and behaves in every conversation. You'll define what great looks like for an AI agent and build the systems to measure it and keep improving it. Hundreds of the world's leading brands, including Crunchbase, Asana, and Box, choose Qualified to grow their inbound pipeline. This is a high-visibility role at the core of our AI roadmap, suited to technologists who want to shape uncharted territory in AI for B2B marketing.

What You'll Actually Be Doing

• Own Piper's conversation quality across every channel and surface where Piper shows up.
• Turn ambiguity into clear, testable requirements for agent behavior, and partner with AI engineers to bring them to life.
• Define and track success by setting the quality bar, measuring it, and making Piper's performance visible to internal teams and customers.
• Close the loop on real-world feedback so that issues from customers and the field turn into lasting product improvements.
• Partner deeply across teams, including engineering, design, AI platform teams, fellow PMs, and customer-facing teams.
• Use AI tools across the full product lifecycle, from synthesizing feedback to prototyping and validation.

You're Our Person If...

• You have 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment.
• You have strong technical and product literacy, and you're comfortable working closely with engineers on AI and LLM-powered products.
• You have excellent cross-functional communication skills and can explain complex AI behavior clearly to any audience.
• You demonstrate AI fluency. You use AI across your PM workflows and can speak to the outcomes it's driven. A related technical degree is required.

Even Better If...

• You have experience with conversational AI, real-time agents, or AI quality and evaluation.
• You've used AI-assisted tools (e.g. Claude, vibe-coding tools) to build working prototypes.
• You lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.