Housing Navigator, Home 4 Good

ESSENTIAL DUTIES AND RESPONSIBILITIES

RiseBoro’s Housing Navigator, Home 4 Good, will serve as an instrumental liaison between identified landlord partners and homelessness programs and supportive social services. They will screen, assess and refer clients for self-sufficiency and economic empowerment programs to promote housing stability upon relocation, as well as anti-eviction programs, financial assistance or charitable donations to resolve issues with rental arrears. The Navigator will work independently of other RiseBoro staff and be responsible for developing relationships with the partner landlord staff to maximize effectiveness. Navigator will also advocate so that every individual and/or household has a holistic housing service plan, is supported throughout their housing crisis, and has their short-term and long-term challenges addressed. Specific duties and responsibilities include:

• Serve as a full-time, remote presence for identified landlord partner

• Liaise with landlord staff to receive referrals of households; perform outreach to all households referred to the program in a timely manner

• Screen, assess and refer clients to supportive services and/or financial assistance programs that fit their specific needs with the goal to establish housing stability and/or reduce or eradicate their arrears

• Work with tenants to maintain and/or access housing assistance subsidies that will aid in their overall stability (e.g. CityFHEPS, EHV)

• Employ a trauma-informed approach to ensure clients are referred to the appropriate service

• Conduct follow-up assessments with each household to ensure they reached their intended referral (workforce, financial coaching, Homebase, community-based organizations) as well as maintain housing stability for a period of 12 months following program enrollment

• Form, develop and strengthen relationships with community providers within and outside program cluster to ensure smooth referral hand-offs

• Track data and outcomes, adhering to program metrics, using designated tools designed for the program

• Troubleshoot solutions to clients’ crises as they arise; assist clients in accessing services by providing advocacy and support

• Provide housing technical assistance and training to landlord staff members as needed

• Other duties as assigned by program supervisor or senior leadership

COMPETENCIES

• Experience in homeless services; proficient background knowledge of eviction prevention, NYC shelter system, public benefits, housing eviction proceedings, and other homeless services

• Able to work independently with minimal supervision

• Able to form interdisciplinary relationships, think critically and make informed decisions

• Experience working with clients, particularly those with multiple, overlapping challenges/ barriers to housing

• Excellent verbal and written communication skills; organized and detail-oriented

• Proficiency with various computer programs including Microsoft Office programs and Google Docs

• Ability to manage time and multiple tasks simultaneously to execute goals

• Spanish proficiency required

EDUCATION EXPERIENCE

• Bachelor’s Degree required with a minimum of 1 year of experience in eviction prevention services

Equal Employment Opportunity (EEO)/Affirmative Action Policy

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.