IT Help Desk/AV Support - Entry Level

Job Description

Provide Tier I support for desktop systems, conference room technology, and A/V equipment Set up, configure, test, and troubleshoot Microsoft Teams Rooms, Rally Bars, displays, projectors, monitors, microphones, speakers, Surface Hubs, and collaboration devices Support conference room break/fix issues and restore systems during outages Troubleshoot user accounts, printers, peripherals, network connectivity, workstations, and laptops Assist with A/V installations, cable management, equipment racks, and hardware deployments Support Cat6/Cat6A cabling, terminations, testing, and labeling Track IT/A/V inventory and document issues and resolutions in a ticketing system Perform preventive maintenance and operational checks

Skills and Requirements

High school diploma or GED 1-2 years of IT support, help desk, or A/V support experience Basic knowledge of Windows, computer hardware, peripherals, IP networking, and conference room A/V technology Strong troubleshooting, communication, and customer service skills Ability to pass a background check and drug test Able to lift up to 40 pounds and climb a ladder to check ceiling-mounted equipment Experience supporting conference room systems or events Experience with Logitech Rally Bar, Crestron, Poly, or Cisco collaboration systems Structured cabling and cable-testing knowledge Ticketing system experience CompTIA A+, Network+, or similar certification Internship, vocational training, military experience, or technical school experience in IT/A/V support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].