Care Management Support Asst

Become a part of our caring community

The Care Management Support Assistant (CMSA) employs a variety of strategies and techniques to support a member's wellness state by coordinating services and resources. The CMSA may support responsibilities including care and service coordination and redeterminations. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works. Follow standard policies that allow for some opportunity for interpretation/deviation and independent.

Position Responsibilities:

• Contribute to administration of care management.

• Provide CM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members, telephonic member/provider outreach, and will complete other administrative responsibilities

• Provide non-clinical support to the assessment and evaluation of members' requirements. This support helps achieve or maintain a wellness state. We do this by guiding members/families toward resources appropriate for their care and wellbeing and facilitating interaction with these resources.

• Perform varied activities and moderately complex administrative/operational/customer support assignments.

• Perform computations.

• Typically work on semi-routine assignments.

• Other duties as assigned to support evolving Humana business needs.

Use your skills to make an impact

Required Qualifications

• Must reside in the state of Indiana

• 3+ years of technical experience

• Knowledge of Microsoft Word, Excel, and Outlook

• Administration support experience in a healthcare industry

• Familiarity with care and well-being resources

• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

• Associate's Degree

• Microsoft Excel proficiency

• Indiana Medicaid knowledge

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.