Applications Administrator

Full Time

Professional

Greenville, Greenville, SC, US

Summary

The Application Administrator reports to the Director of IT. The Applications Administrator is responsible for the reliable, secure, and effective operation of business applications used across IPS Packaging & Automation. This role administers application configurations, access, integrations, updates, licensing, documentation, and user support while partnering with business stakeholders, IT team members, and vendors to align application capabilities with operational needs. The Applications Administrator serves as a technical and functional resource throughout the application lifecycle. The role identifies and resolves issues, evaluates improvements, coordinates controlled changes, supports user adoption, and helps ensure applications remain supportable, compliant, and aligned with current and future business requirements.

Responsibilities

Application Administration and Support

• Administer, configure, maintain, and support assigned business applications in accordance with organizational standards and vendor requirements.

• Monitor application availability, performance, integrations, scheduled processes, and system health; document, analyze, and resolve incidents and recurring problems.

• Coordinate troubleshooting with infrastructure, security, data, and business teams, escalating to vendors when appropriate and tracking issues through resolution.

• Maintain application configurations, environments, interfaces, administrative settings, and supporting technical components.

• Manage software licensing and utilization, identify optimization opportunities, and support renewal and capacity-planning decisions.

• Maintain awareness of product roadmaps, release schedules, support lifecycles, and changes that may affect business operations.

Security, Access, and Compliance

• Administer role-based access using least privilege principles and approved access-management procedures.

• Support user onboarding, role changes, and offboarding by provisioning, modifying, and removing access within established service levels.

• Perform periodic access and license reviews, investigate exceptions, and maintain evidence required for audits or internal control reviews.

• Ensure appropriate application logging, monitoring, retention, and administrative controls are enabled and reviewed.

Business Partnership and Vendor Management

• Coordinate with vendors and service providers on support cases, technical guidance, upgrades, product capabilities, and service performance.

• Evaluate new application features and technologies, document findings, and provide recommendations based on business value, security, supportability, cost, and implementation effort.

Documentation, Training, and Knowledge Management

• Provide clear guidance, training, and support materials for end users, application owners, and IT support personnel.

• Communicate incidents, planned maintenance, changes, known issues, and service impacts in a timely and audience-appropriate manner.

• Ensure documentation is updated after material changes and is stored in approved repositories.

Continuous Improvement and Automation

• Identify, prioritize, and implement opportunities to automate recurring administrative and business processes.

• Analyze incidents, requests, usage trends, and stakeholder feedback to improve functionality

• Other duties as assigned by the Director of IT

Required Qualifications

• Demonstrated experience administering, supporting, and maintaining complex business applications in a production environment.

• Strong understanding of application configuration, identity and access management, integrations, testing, change control, incident management, and vendor support processes.

• Strong analytical and troubleshooting skills, including the ability to isolate complex issues, identify root causes, and document sustainable resolutions.

• Experience developing test plans, technical documentation, support procedures, and user guidance.

• Experience identifying and implementing process automation or technology-efficiency improvements.

• Excellent written and verbal communication skills, with the ability to explain technical concepts to business and technical audiences.

• Demonstrated commitment to responsive customer service, active listening, collaboration, and professional follow-through.

• Ability to manage competing priorities, exercise sound judgment in ambiguous situations, and work independently while escalating material risks appropriately.

• Strong attention to detail, organization, time management, and project coordination skills.

Preferred Qualifications

• Associate or bachelor’s degree in information technology, computer information systems, business systems, or a related field, or equivalent relevant experience.

• Experience supporting multiple enterprise or department-level applications across varied business functions.

• Experience with integration platforms, workflow automation, reporting tools, APIs, scripting, or low-code development.

• Relevant vendor, security, IT service management, or project-management certifications.