Vice President, Operations

Company description

Zenith is one of Publicis Groupe’s largest media agencies, spanning 95 markets globally with US offices in New York, Burbank, Chicago, Atlanta and Detroit. For more than 30 years, we have been at the forefront of media, helping to evolve and reshape the industry. We are highly regarded as a true agency partner by many high-profile brands for our expertise across numerous categories and wide range of capabilities that are unparalleled in the industry. Clients hire us for our track record of excellence in strategic planning, investment, and measurement. We also have specialist offerings, including content, commerce, multicultural and future-proofed data capabilities.

Overview

The Vice President of Operations is responsible for leading the team that handles our client’s day-to-day operations and media support, reporting into the SVP of Operations. The VP develops and implements processes and best practices to ensure client success. The role will focus on three areas of operations, and is responsible for the holistic Operations of the client, and directly client facing with their peers on the client team. This role needs to deliver proactive solutions to problems that are identified, and “see around corners” to mitigate risk before it happens.

Responsibilities

• Client Operations:

• Ensure delivery of “Relentless Standardization’ across PepsiCo portfolio

• Manage the Operations project portfolio and prioritization to ensure it continually aligns with the account priorities

• Client POC for Legal and Procurement

• Work with the Client Lead on SOW Management, including staff management, hires and rotations

• Creation and Maintenance of Org charts, Distro Lists and Team Database

• Management of staff plans in ROAR System

• Facilitate Inter-Agency collaboration

• Develop the account playbook to bring the client Scope of Work to life for the team

• Facilitate new team member onboarding, including developing client specific materials

• Support on building content for client presentations and QBRs

• Financial Operations

• Manage the Authorization approval structure, following the process and hierarchy dictated by the client

• Own the financials for clients, including forecasts, budgets and investments – ensuring that key financial responsibilities are mutually understood and agreed upon

• Be the main point of contact for monthly Authorize FMC reporting

• Partner with client finance to ensure billing is accurate each month, managing the draft billing process, and follow up with the clients if payments are needed

• Investment Operations

• Ensure all tools are set up for the client and new team members, including but not limited to, MediaOcean, MediaTools, Authorize, Tardiis, Scenario Planner, NMI, GWI, etc

• Share ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve them

• Build and maintain the MediaTools nomenclature of the strategy team

• Maintain the taxonomy to be used in MediaTools for the upcoming year

• Manage Invoice reconciliation process and ensure we are adhering to client MSA terms

• Partner with the Investment team on adhering to Digital Standards/Practices

• Digital Tax Oversight including quarterly Reporting

Qualifications

• Experience working in an Operations role at a Media Agency in both Client and Media/Investment Operations

• 10+ years of progressive work experience in media and advertising and 5+ years of management experience

• Ability to work independently and collaboratively with diverse groups

• Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions

• A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines

• Strong attention to detail

• Proven experience in effectively coaching and developing others

• Experience with Client Transition/New Business Transitions is a plus

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Veterans Encouraged to Apply.

Compensation Range: USD $149,340.00 - USD $199,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/17/2026.