Senior Customer Operations Manager
KENOSHA, WIJobSeen 4 days agoSeen in employer's feed 1 day ago
Most applications go out cold — see where you stand first. No sign-up to start.
Watch jobs like this. New roles like this one near KENOSHA, WI, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Requirements
Credentials this posting asks for.
Job overview
The Senior Customer Operations Manager leads Backorder and Custom / Drop-Ship operations at Uline’s Kenosha branch, focusing on quality, speed and accuracy. The role guides leaders in analyzing results, tracks operational and customer metrics, collaborates with other teams to improve service processes and identify product opportunities, and builds vendor relationships. The position requires a bachelor’s degree and experience in customer service or product management, including management experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
JOB REQUIREMENTS: Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy. Guide leaders in analyzing department results for trends and improvement opportunities. Track and report gross profit, return, vendor performance and customer feedback metrics. Work with other Uline teams to enhance customer service processes and identify new product opportunities. Build strong vendor relationships to resolve issues quickly and enhance service quality. Minimum Requirements Bachelor's degree. 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role. Knowledge of Order Entry, Purchase Order Systems and Microsoft Office. Travel to Uline's North American branches and to vendors. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Cafe featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. #LI-CB2 #CORP (#IN-PPCS) #ZR-HQCS Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more! EEO/AA Employer/Vet/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/405A66FB24C04B69
Similar jobs, posted recently
Open roles like this one, listed in the last 30 days.
Operations ManagerArvato Bertelsmann · Pleasant Prairie, WI
Customer Svc Front End Manager - Oak Creek, WIMeijer (store leadership) · Oak Creek, WIPosted 6 days agoPosted 6 days ago- Senior IT Operations ManagerULINE INC · PLEASANT PRAIRIE, WI
- Supply Chain ManagerOcean Spray · Kenosha, WIPosted 2w agoPosted 2w ago
Operations ManagerCVS Health · Franklin, WI · $19–29/hrPosted 2w agoPosted 2w ago
You've read the whole posting — now see how you match it.