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Customer Support Specialist

Robert Half Office Team

Bethesda, MDJobSeen 5 days agoSeen in employer's feed 5 days ago

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At a glance

Compensation
No compensation found
Location
Bethesda, MD
Work Authorization
Not specified

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Job overview

The Customer Support Specialist delivers responsive, professional customer service by resolving inquiries and documenting interactions accurately. The role supports customers through phone, email, and chat, escalates complex issues to internal teams, and identifies service trends and improvement opportunities.

Skills & qualifications

RequiredNice to have

Skills

CommunicationProblem SolvingCustomer ServiceCRM

Qualifications

2+ Years Customer Service Experience

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
401(k) Match

Full job description

Description

We are seeking a Customer Support Specialist to join our team and deliver outstanding service to customers through timely, professional, and solutions-focused support. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat

  • Resolve issues and document outcomes in CRM systems

  • Escalate complex issues to internal teams

  • Identify service trends and improvement opportunities

Requirements

  • 2+ years of customer service experience

  • Strong communication and problem-solving skills

  • CRM experience preferred

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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