Worker's Compensation Administrator I

Job Description

The Worker's Compensation Administrator manages all aspects of a workers' compensation file for multiple jurisdictions, including claims ranging from soft tissue to catastrophic injuries such as paralysis, amputations, and fatalities. This position leverages a network of professional resources including doctors, nurses, attorneys, and regulators to facilitate ArcBest's mission of restoring the lives of their injured employees. The Worker's Compensation Administrator has a reserve and settlement authority of $35,000 as determined after training and approval by upper management. This position must be able to adequately assert the reserve and settlement authority according to ArcBest's best practices.

Responsibilities

• Review, examine, analyze, and investigate workers' compensation claims for compensability.

• Adjust claims according to state specific statues and regulations.

• Provide accurate mathematical calculations for claims financial exposure.

• Communicate the workers' compensation benefits, process, and requirements to injured workers.

• Establish claims reserves and adjust reserve throughout the claim for anticipated exposure.

• Provide financial information regarding claims cost and employee status to different Company departments.

• Prepare and issue mandated requirement for documents.

• Coordinate medical treatment for injured workers.

• Identify and pursue cases with subrogation potential.

• Act as a liaison between the injured worker, legal counsel, and medical providers.

• Review and interpret medical reports.

• Attend hearings, trials, and claim reviews.

• Process indemnity payments.

• Approve changes related to workers' compensation claim file.

• Manage litigation and negotiate settlements on a claim file.

• Advise defense counsel and independent adjusters.

• Demonstrate professional diplomacy during all interactions with injured workers, outside vendors, and team members.

• Obtain appropriate licenses and certifications as required by assigned jurisdiction.

• Direct investigations of serious accidents and injuries, as needed.

• Answer after-hours calls.

• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

• Experience may be considered in lieu of formal education.

Experience:

• 3 years of experience with casualty and/or workers' compensation claims, preferred

Computer Skills:

• Proficient in Microsoft Office Suite, preferred

Certifications:

• Arkansas Adjuster License within 1 Year, required

Competencies:

• Accuracy and Attention to Detail

• Claims Advocacy

• Communication

• Decision Making and Critical Thinking

• Knowledge of Claims

• Managing Multiple Priorities

• Negotiation and Settlement

• Workers' Compensation Claim Investigation

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

• Occasional (25%-50%)

Compensation:

• This is a salary position paid biweekly.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.

An Equal Opportunity Employer M/F/Vet/Disability