Director of Commercial Key Accounts

JOB REQUIREMENTS: Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Director, Key Account Executives, provides enterprise leadership for Medica's Key Account Executive team. How they function, overseeing the Key Account strategy, establishing scalable and consistent business models, and ultimately executing how Medica manages its most complex and strategically significant commercial accounts (employers). This role leads Key Account Executives across all geographies and is accountable for retention, client experience, and effective cross-functional coordination for large and complex accounts. The Director ensures consistent account management standards, clear ownership models, and seamless transitions of new large accounts from Commercial Sales Relationship Managers into the Key Account Executive team. Performs other duties as assigned. Key Accountabilities Enterprise Leadership and Execution of the Key Account Operating Model Define and own the enterprise Key Account management model across all geographies. Set standards for: Account ownership and governance Strategic initiatives Renewal leadership and growth strategies Escalation management Cross-functional engagement to ensure operational alignment and consistency in how Medica manages its most complex and strategic accounts across Medica core geographies People Leadership and Capability Development Lead, coach, and develop Key Account Executives across regions. Set clear expectations tied to retention, reporting, client engagement and experience, and segment performance. Drive consistency in skills such as: Executive presence Strategic account planning Complex issue navigation Driving decisions based on reporting, data, analytics, and technologies Interdisciplinary protocol Leveraging Medica resources to retain, grow and innovate within our Key Account book of business Retention Strategy and Portfolio Health Oversight Own the health of the Key Account portfolio, not individual accounts Identify systemic retention risks, trends, and escalation patterns Partner with Sales, Client Experience, Product, Network, Operations, and Finance to: Proactively address at-risk accounts and influence enterprise priorities that impact retention Act as an... For full info follow application link. Equal Opportunity Employer including Veterans and Disabled Individuals ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D1DBED1CB63B4A62