Returns Specialist – 1st Shift

Schedule: Mon – Fri, 7:00am – 3:30pm, OT available

What You Will Do:

As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence.

• Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfilment of customer orders

• Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)

• Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation

• Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules

• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction

• Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping

• Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance

• Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers

What You Need:

Required

• High School Diploma or GED

• Ideally 2-4 years relevant experience

Preferred

• Clerical/administer work in a manufacturing, supply change or customer service environment

• ERP systems experience (SAP)

$32.10

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.