Emerging Markets - Technology Field Technician

Description This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience. $70000 - $100000 / year Compensation and Benefits: * Average $70,000 to $100,000+ your first year, with top earners well into six figures * Guaranteed base salary plus commissions * Comprehensive benefits package and a company vehicle * Training and development, as well as opportunities to grow within the organization Specific Duties Include: * Perform onsite service, installations, and product support across the area of responsibility. * Install Carlson Machine Control on various customer machines. * Install GPS base stations. * Measure up and calibrate machines. * Train operators on use of Carlson Grade software. * Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products. * Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager. * Document machine information and repairs completed on work order, including parts and fluids used. * Maintain a clean work area, as well as care for all shop tools, machines, and equipment. * Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility * Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. * Monitor customer satisfaction. * Profile customer's machines, vehicles, and demographic information. * Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions. * Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s). * Perform follow-up calls at customer locations on wholegoods and major parts and service sales. * Provide technology updates and solutions. * Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products. * Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. * Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. * Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. * Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. * Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. * Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: * 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work * Experience in GPS or machine control technology is preferred but not required * Travel expectations: 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday * Strong computer skills * Strong communication skills * Excellent customer service skills * Candidates must... For full info follow application link. As an EOE/AA employer, RDO Equipment Co. will not discri minate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.