Client Relations Director, Operations

Job Description

Insight Global is seeking a Client Relations Director, Operations to oversee a national portfolio of corporate services accounts primarily supporting financial services, legal, consulting, and real estate clients. This person will be responsible for strengthening operational rigor, improving account performance, and ensuring teams consistently meet contractual and service expectations. The ideal candidate is a proactive operator who can assess a challenge, develop a plan, and move the team toward a solution without requiring significant direction. The director will operate at a strategic level while remaining closely connected to on-site execution. This individual must be comfortable visiting client locations, evaluating operations, holding teams accountable, and stepping in directly when an account requires additional support.

Responsibilities •Oversee the operational and financial performance of a national client portfolio. •Develop strategic account plans, operating goals, and measurable performance objectives. •Ensure consistent execution of service standards across multiple client locations. •Identify operational risks, performance gaps, and potential client concerns before they escalate. •Create and execute action plans that address account challenges and remove roadblocks. •Hold account leaders accountable to contractual requirements, service levels, and operating procedures. •Establish and monitor KPIs, SLAs, client satisfaction results, and other performance measurements. •Evaluate existing processes and implement improvements that increase efficiency and service quality. •Maintain and improve operational playbooks, procedures, and account documentation. •Manage portfolio budgets, forecasts, revenue, margins, billing, and overall P&L performance. •Partner with client stakeholders to identify cost savings and service enhancement opportunities. •Lead, coach, and develop account managers and other operational leaders. •Support account growth, renewals, contract changes, and expansion opportunities. •Step into account operations when necessary to stabilize performance and support the team.

Skills and Requirements

•5+ years of service operations, portfolio management, account management, or corporate services leadership experience •Experience overseeing complex, multi-site or national accounts •Strong understanding of operating standards, performance metrics, SLAs, and process improvement •Proven ability to independently evaluate problems and develop actionable solutions •Strong client engagement, presentation, and stakeholder management skills

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].