Patient Navigation Manager

POSITION SUMMARY: The Patient Navigation Manager is responsible for supporting patient access to care, team metrics, and communications with patient care team. The right resource will be a highly motivated, personable, flexible, experienced leader, owning the patient workflow experience for all FHCP clinics. This is a multifaceted role requiring patience, attention to detail, problem resolution skills, and knowledge of FHCP clinics and insurance processes. The expected result of this role will be to successfully facilitate patient access to care based on their inquiries. The Manager will create and oversee workflow processes, performance projects, and departmental reporting.

QUALIFICATIONS:

Education, skills and experience:

• Bachelor’s degree preferred or 3 years management/supervisory experience required • Ability to form strong teams that produce measurable results • Experience with complying with regulations for managed care organizations, preferred • Strong interpersonal and collaboration skills. Ability to build and foster relationships with operational, compliance, regulatory, and legal professionals throughout the organization. • Demonstration of process improvement experience • Experience using data analytics tools to determine areas of risk and support identified issues • Strong verbal, written, analytical and interpersonal skills • Ability to organize, prioritize work and meet deadlines • Good computer and application skills with ability to work in EPIC, AS400, Health Trio, Availity, and Outlook. • Strong knowledge of current Patient Service and Experience trends, functions, policies, guidelines, and practices • Must be able to work independently and with others in a multi-disciplinary team environment • Strong problem solving, organizational and time management skills • Must be available to work a flexible schedule between 7am-7pm and be available to work in emergency type situations such as hurricanes, floods, or other inclement weather conditions.