Front of House Manager (FOH Manager)
Charlotte Amalie, VI, VIRJobSeen todaySeen in employer's feed today
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Job overview
The Front of House Manager leads service and bar operations at Nautilus 340, Coral World’s flagship seed-to-sea dining concept. The role directs daily guest-facing operations, with responsibility for customer satisfaction, service standards, and financial performance. It oversees dining areas, reception, bar, and wait staff, and coordinates with the kitchen, management, and other departments to support service delivery.
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Full job description
About Nautilus 340: Nautilus 340 at Blue Water Terrace is Coral Worlds new flagship restaurant an elevated seed-to-sea dining concept highlighting the connection between land and ocean. The restaurant celebrates Caribbean ingredients through refined technique, sustainable sourcing, and a deep commitment to local partnerships. Job Summary: The Front of House (FOH) Manager leads the service and bar operations of The Nautilus 340, Coral Worlds flagship "seed-to-sea" dining concept. This role carries overall responsibility for directing daily guest-facing operations, ensuring 100% customer satisfaction, and maintaining strict compliance with company standards in service delivery and financial performance. Duties/Responsibilities (Essential Functions): Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions . Controls day-to-day operations by scheduling staff, ordering supplies, and fostering a positive work environment. Supervises daily operations of the front of the house, including dining areas, reception, bar, and wait staff and serves as host as needed. Recruits, interviews, and hires team members, conducts performance appraisals, and manages disciplinary actions or terminations with HR approval. Controls profit and loss (PandL) by following cash control procedures, reviewing financial reports, and ensuring accurate billing and point-of-sale operations. Provides daily categorized sales reports, specifically tracking the number of covers and check averages per guest. Monitors and maintain cleanliness, ambiance, and presentation of all guest areas according to company standards. Supervises bar operations for product consistency and provides total monthly inventory for all FOH and bar materials. Coordinates closely with the kitchen, management, and other departments to ensure seamless service delivery. Handles reservations, guest inquiries, and event bookings while promptly addressing complaints to ensure exceptional service. Ensures adherence to the Occupational Safety and Health Act (OSHA) and executes maintenance schedules for both interior/exterior dining areas and property grounds. Maintains inventory of front-of-house supplies and coordinates orders as needed. Prepares regular reports on service performance, guest feedback, and staff productivity for senior management. Ensures complete and timely execution of marketing programs within the FOH environment. Performs other duties as assigned. Supervisory Responsibilities: []{style="font-size: 7pt; font-family: Times New Roman; font-wei "}
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