Business Analyst 5

Job Title : Senior Business Analyst - Agile Requirements & Process Modeling Position Overview

Support public-facing IT initiatives by connecting business stakeholders with technical delivery teams, translating business needs into clear requirements, and facilitating strategic discussions that drive successful project outcomes. This role combines business process analysis, Agile user story management, process modeling, and senior-level stakeholder engagement.

The successful candidate will provide customer-focused support for projects and work requests, help stakeholders navigate applicable policies and practices, and contribute to ongoing enhancements and business analysis team operations. Strong relationship-building, independent problem-solving, and adaptability are essential.

What You'll Do / Key Responsibilities

• Serve as a liaison between technical teams and project stakeholders.

• Facilitate discussions and elicit business needs to develop strategies, requirements, and roadmaps.

• Conduct business process reviews, requirements elicitation, requirements documentation, and process modeling.

• Develop and/or manage user stories for Agile development projects.

• Work directly with senior management to facilitate strategic discussions, gain consensus, and help resolve opposing stakeholder positions.

• Support ongoing enhancements, projects, and related work requests.

• Contribute to operational activities and other work requests supported by the business analysis team.

• Provide excellent customer service and help stakeholders navigate applicable policies, practices, constraints, and enablers.

• Adapt to changing priorities, assignments, and business needs while maintaining effective stakeholder relationships.

Required Qualifications

• Minimum of 7 years conducting business process review and requirements elicitation and documentation, including process modeling.

• Minimum of 5 years developing and/or managing user stories on Agile development projects.

• Minimum of 2 years working directly with senior management to facilitate discussions to determine strategy, develop roadmaps, and/or gain consensus to resolve opposing positions.

• Minimum of 2 years working on projects developing or implementing IT solutions for public use.

• Strong customer service, communication, facilitation, organization, and relationship-building capabilities.

• Ability to work independently, quickly come up to speed on new assignments, and adapt to changing needs and direction.

Preferred Qualifications

• Minimum of 2 years supporting the development of or compliance with statements of work and/or other work agreements or contracts.

• Minimum of 1 year working with programs governed by state and/or federal regulations.

• Bachelor's degree.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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