Occupancy Manager

Responsibilities

Are you passionate about building strong connections with residents? Do you have affordable housing compliance experience? Are you looking to find more than just a job—rather, a career filled with purpose? Do you want to make an impactful difference by providing affordable housing to those who need it most?

If so, we are looking for you to join our team as an Occupancy Manager overseeing our lease up of new developments, initial certifications of property re-syndications and supporting affordable housing communities throughout the Northern California Bay Area.

This position supports affordable housing communities serving low-income households, seniors, families, and other eligible residents throughout the Northern California Bay Area. Communities may include LIHTC, MOHCD, HOME, Section 8 and other local subsidy programs, with a focus on maintaining compliance, resident service, and strong occupancy performance.

WHAT YOU’LL BE DOING AS AN OCCUPANCY MANAGER

• Lead day-to-day occupancy operations for new affordable housing communities throughout the Northern California Bay Area.

• Oversee the initial lease up of these new affordable housing communities including the first year recertifications including managing all workflows, lease renewals, move-ins, transfers, vacancy processing, and resident-file compliance.

• Manage and support occupancy, initial certifications, leasing, and administrative staff; assign work, monitor productivity, and provide coaching and training.

• Maintain tracking systems for initial certifications, lease renewals, applicant activity, vacancies, move-ins, and outstanding documentation.

• Review household income, assets, deductions, and eligibility documentation to ensure accurate income certifications and compliance with LIHTC, MOHCD, HOME, and other applicable local subsidy-program requirements.

• Coordinate the preparation, distribution, collection, and review of lease renewal and 1st year recertification documents.

• Manage applicant and resident communication, including preliminary notices, missing-information requests, appointment scheduling, and timely resolution of inquiries.

• Partner with Community Managers, compliance staff, developers, investors, agencies, and central-office teams to resolve file discrepancies, approval issues, and occupancy challenges promptly.

• Maintain accurate, organized electronic and paper files that are audit-ready and support successful internal and external compliance reviews including management of all waiting lists.

• Support leasing and office operations as needed, including applicant intake, lottery processes, unit tours, move-in coordination, resident reception, and professional handling of resident concerns.

• Monitor occupancy, pipeline, and vacancy status; support timely unit turnover and move-ins to meet lease-up and stabilized-occupancy goals.

COMPENSATION:

• $90,000 - $100,000 / year

• Annual Performance Bonus

Compensation for this position is dependent on a variety of factors, including individual qualifications and geographical location. The range provided is intended to offer a general guideline and may vary based on these factors. Final compensation offers will be determined based on a comprehensive assessment of the candidate's background and the specific requirements of the role.

WHY YOU'LL LOVE IT HERE:

• Lots of paid time off (19+ days!) – we value your life outside of work.

• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program

• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.

• Mental health resources, such as counseling, are available to our team members.

• Fertility benefits – such as surrogacy, adoption assistance and more!

• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!

• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

#RAJOBS

#LI-AB1

Qualifications

• Minimum 3–5 years of hands-on affordable housing occupancy experience, including leasing, annual and interim recertifications, and compliance oversight.

• Demonstrated knowledge of LIHTC, MOHCD, HOME, and other applicable local affordable housing and subsidy programs, including income calculations, eligibility determinations, and resident-file documentation.

• Experience managing affordable housing lease-ups, processing applications, coordinating lottery or applicant-selection processes, and overseeing income certifications strongly preferred.

• Proven supervisory or property-management experience in an affordable housing setting.

• Must hold a current Certified Occupancy Specialist (COS) or Tax Credit Specialist (TCS) certification.

• Experience with Yardi Elevate, RentCafe, Yardi Voyager, Yardi 7S, OneSite, or comparable affordable-housing property-management and online-leasing platforms preferred.

• Strong organizational, communication, customer-service, and project-management skills, with the ability to manage competing deadlines and temporary teams.

• Proficiency with Microsoft Office required.

• Bilingual Spanish or Cantonese/Mandarin is a plus.

• High School Diploma or equivalent required; Bachelor’s Degree in Business or Public Administration preferred.

• You are committed to exceeding expectations by providing exceptional service.

• You bring determination each day, embrace constructive feedback, and strive to improve.

• You believe in teamwork—that we are better together.

• You are trustworthy and reliable, and do the right thing.

• You welcome everyone and value diverse perspectives.

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing (https://www.related.com/affordable-housing) .

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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