Treasury Management Support Associate

JOB REQUIREMENTS: Description Position at First Business Bank Join us today as the Treasury Management Support Associate! First Business Bank is a Top Workplaces USA company, learn morehere. At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us! Work Model: fully remote for 8am-5pm Pacific Standard Time/ 10am-7pm Central Standard Time Join a Team That Helps Businesses Move Money Efficiently and Securely At First Business Bank, our Treasury Management team partners with business clients to simplify cash management, optimize payment processes, and protect against fraud. We're looking for a Treasury Management Support Associate who is passionate about delivering exceptional client experiences and enjoys helping businesses maximize the value of treasury solutions. This role is ideal for someone with experience supporting ACH, electronic banking, treasury management, cash management, deposit operations, or commercial banking clients who wants to deepen their expertise and expand their impact. Position Overview The Treasury Management Support Associate is a key member of the Treasury Management team responsible for delivering exceptional support to business banking clients utilizing Treasury Management services. This position combines client service, treasury operations, product implementation, and training responsibilities. The Associate serves as a primary point of contact for clients and internal partners, assisting with product setup, onboarding, troubleshooting, and education while ensuring a seamless client experience. Top Performance Objectives Critical to Success Treasury Management Client Support & Service Excellence (40%) Deliver exceptional client service while consistently meeting departmental service level agreements (SLAs). Serve as a trusted resource for business clients and internal associates regarding Treasury Management products and services. Respond promptly and professionally to client inquiries, gathering information efficiently and resolving issues through appropriate follow-through. Research and troubleshoot client issues while coordinating with internal teams to ensure timely resolution. Escalate complex issues to department leadership when... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/02705CDB9344427C