Remote Telephone Member Service Represen

Remote Telephone Member Service Representative Join our team and begin writing your next success story with us. If youre looking for a place where culture and leadership matter, look no further. Whether you work here, bank here, or are just getting to know us this is what it feels like to be part of Jovia. Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team. We give you Benefits that Go Beyond Your Paycheck: Competitive compensation with paid training Engaged Managers who value your input, are transparent, and provide coaching for your success Professional Development with growth opportunities and a supportive learning environment A friendly, inviting work culture filled with social activities that inspire creativity and collaboration Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan Comprehensive benefits including Medical, Dental, and Vision coverage What you will be doing: Ability to work in multiple queues (basic, advanced, advertise), while handling member and non-member telephone calls regarding multiple inquiry types which include but are not limited to: Credit union products and services, account/loan/line specific information and transactions (transfers, withdrawals, advances, payments, check orders, password & PIN resets, etc.), all while verifying member specific information to maintain the security of all account information Process and/or forward external payment requests from members Assist with member live chats Cross selling products and services Meet & exceed all productivity, sales and quality goals What we need from you: College degree or minimum two years relevant experience in the financial industry or in a customer service Call Center environment. Previous sales experience is preferred in the financial services industry. Must possess excellent verbal communication skills along with a positive, upbeat and enthusiastic personality. Professional telephone demeanor, the skills to handle difficult members with tact, empathy and professionalism, coupled with the ability to function with minimum supervision. Computer literate, with a working knowledge of Windows (Word, Excel, Outlook) and the internet. Must achieve Level 1 lending authority within four months (6 months for part-time) of hire. Work From Home Requirements: Internet speed of 100mbps or higher required (you can test this by going to www.speedtest.net) Able to dedicate a quiet space for daily work that is free of sound interruptions. All equipment will be provided by Jovia (Computer, Monitor, Headset) Be part of a growing not-for-profit organization where People are Everything. You are important to us. Help our members meet their financial goals and achieve their dreams. Lets talk! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Pay Range: $44,191 - $51,989 per year