Clinical Services Manager (RN) – Campus Health Center

Clinical Services Manager (RN) -- Campus Health Center Allendale, MI Full Time R105108 Position Overview: This position serves as the primary operational leader for daily clinic activities and is responsible for coordinating patient care delivery, staff workflow, and clinic operations within the Campus Health Center. Salary and Benefits: $85,500 to $102,800, commensurate with experience https://www.gvsu.edu/hro/benefits/executive-administrative-and-professional-staff-benefits-464.htm including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire. Primary Duties: - Lead and coordinate daily clinical operations to support safe, timely, efficient, and student-centered care. - Coordinate patient flow, clinical staffing, room assignments, and daily workflows in collaboration with nurse practitioners, medical assistants, office staff, and the medical director. - Supervise assigned clinical support staff, including hiring, onboarding, scheduling, work delegation, performance evaluation, coaching, competency assessment, and professional development. - Provide nursing assessment, triage, patient education, medication administration, care coordination, and other direct nursing services as needed and within the registered nurse's scope of practice. - Address operational and patient-care concerns in real time and facilitate appropriate escalation to the director, medical director, or another level of care. - Collaborate with the medical director and healthcare providers to implement and maintain clinical policies, standing orders, protocols, and evidence-based practices. This position does not independently supervise the clinical practice of advanced practice providers. - Oversee systems for diagnostic testing, laboratory results, referrals, medication follow-up, and other clinical activities requiring timely review and completion. - Lead infection-prevention activities, including staff education, exposure-response procedures, communicable-disease precautions, and compliance with applicable clinical safety standards. - Coordinate vaccine and medication management, including storage, temperature monitoring, inventory control, administration processes, documentation, and response to storage or handling concerns. - Maintain clinical emergency readiness, including emergency equipment, medications, staff BLS and emergency-response competencies, and participation in university emergency-preparedness activities. - Coordinate clinical staff orientation, ongoing training, competency validation, and maintenance of required licenses and certifications. - Lead and participate in quality-improvement activities, including incident review, chart audits, patient feedback, workflow evaluation, outcome monitoring, and development of corrective actions. - Support compliance with applicable healthcare, privacy, safety, laboratory, and accreditation requirements and assist with regulatory and accreditation readiness. - Perform other duties as required or assigned by leadership. Required Knowledge, Skills, and Abilities - Bachelor of Science in Nursing from an accredited institution. - Current, unrestricted license as a registered nurse in the State of Michigan. - Current Basic Life Support certification. - Three (3) years of relevant professional nursing experience in an ambulatory, primary care, urgent care, community health, public health, or comparable clinical setting. - At least one (1) year of experience providing clinical leadership, staff supervision, team coordination, or comparable leadership responsibilities. - Demonstrated knowledge of nursing assessment, clinical triage, medication administration, patient education, and appropriate escalation of care. - Dem