Quality Assurance Manager

JOB REQUIREMENTS: Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Job Description Manage and update internal tracking systems Review case files to ensure compliance with contractual agreements Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs Assist with the development, implementation and enforcement of quality assurance plans Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered Recommend corrective actions; implement corrective action plans, regarding overall project success Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance Develop and maintain Standard Operating Procedures Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status Direct related work experience in quality control or performance monitoring Familiarity with applicable federal, state and local laws and regulations Accustomed to complex, fast-paced and confidential work environment Excellent written and verbal communication skills including understanding the legal language of contracts Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access Must establish and maintain effective working relationships with, and among, all personnel Must support the mission oftheCompany Must be able to work occasionally long or extended hours, including... For full info follow application link. BrightSpring is an Equal Opportunity Employer. BrightSpring Health Services and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist. Please contact us for accommodation assistance. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/06A9642581C84345