
Branch Support Coordinator
Cleveland, OHJob$23–37/hrSeen 3 days agoSeen in employer's feed 3 days ago
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Job overview
The Branch Support Coordinator manages branch administrative functions and interfaces with colleagues and customers. The role supports operational staff and may oversee warehouse associates or installers. Responsibilities include customer experience, billing, records, scheduling, inventory coordination, payroll processes, performance feedback, and colleague development. The position requires field services management experience and business operations capabilities; experience with the Aspire operating system is a plus, but not required.
Skills & qualifications
Skills
Qualifications
Full job description
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary This role coordinates and manages all branch admin functions while interfacing with colleagues and customers. They will have additional operational support staff, warehouse associates and/or Installers reporting to them. Principal Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: - Manages the day to day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc. - Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable). - Managers Accounts Payroll process including creating POs and processing bills. - Provides performance management feedback to direct report colleagues based on identified KPIs and job responsibilities. - Provides coaching, training and development for colleagues to foster an environment of continuous growth CANDIDATE SUMMARY Required Experience - Bachelor's degree and 3-5 years of field services management experience required, or an equivalent combination of education and experience - Business operations experience - Business acumen - Skill in managing and leading assigned projects - understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings - Skill in written and verbal communications - Skill in organization and time management - ability to work on multiple projects and manage multiple project coordinators, leads and/or managers at one time - Skill in providing timely and clear and concise feedback - Attention to detail and analytical skills - Skill with Google applications (Gmail, Sheets, Slides) - Experience with Aspire operating system a plus, but not required - Position may require occasional overnight travel Required Leadership Traits and Characteristics - Highly commercial and entrepreneurial with an attestable customer focus and growth mindset. - Outstanding analytical and problem-solving abilities with a strong understanding of corporate operations - Excellent organizational skills with the ability to operate effectively both strategically and operationally as required. - Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. - Supports team by providing guidance and removing roadblocks Formal Education, Qualifications or Training - High school Diploma minimum required, Bachelor's Degree, or equivalent in Business Management related field preferred - Experience with Aspire operating systems a plus, but not required #RTX100 Base Range: $23.00 - $37.00/ hour Base Pay Range : $0.00 - $0.00 While starting pay falls within the given rang
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