Labor Services Representative/Trainee 1/Trainee 2 (Disabled Veterans Outreach Program)

Job Specifics Duties DescriptionAs a Labor Services Representative (Disabled Veterans Outreach Program) staff in the Office of Workforce Development (OWD) provide and facilitate a full range of employment and training services to veterans, focusing on providing and facilitating intensive services to veterans with significant barriers to employment. The incumbent will provide case management services and conduct outreach activities. The incumbent will provide services at other out-station locations as assigned. * Participate in change in organizational transformations, ensuring successful adoption and alignment with strategic objectives * Engage in technology and innovation by leveraging emerging technologies to optimize processes and enhance customer experiences * Proactively manage relationships with key stakeholders internally and externally * Think strategically about current and future organizational needs * Adapt to shifting priorities * Participate in the comprehensive process of implementing changes, ensuring smooth transitions, effective communication, and minimal disruption * Proactively identify, address, and resolve conflicts to foster constructive dialogue and a productive, collaborative work environment * Analyze issues, make sound judgments, and implement effective solutions to drive positive outcomes * Proactively identify potential challenges and identify preventative solutions * Take part in team collaboration and achieve agency objectives * Effectively convey information, ideas, and expectations to diverse audiences through various channels, ensuring clarity and understanding * Foster an inclusive and equitable environment that values and leverages the strengths of a diverse workforce * Ensure exceptional customer service by proactively addressing needs and expectations * Demonstrate self-awareness and empathy to effectively manage relationships, build trust, and foster productive interactions * Uphold the highest standards of ethical conduct and professional integrity in all actions and decisions * Maintain and apply an understanding of relevant technologies and digital tools to optimize performance and drive innovation Minimum QualificationsCompetitive Minimum Qualifications Qualified applicants will support their status as an Eligible Veteran of the U.S. Armed Forces with Form DD-214 (or NYS Restoration of Honor Act certificate of eligibility) to verify which of any of the following criteria are met:a.) Served Active Duty for a period of more than 180 days (consecutive) and was separated with any discharge type except dishonorable; orb.) Separated from Active Duty because of a service-connected disability; orc.) Served as a member of a Reserve Component under Federal order to Active Duty during a period of war (or in a campaign or expedition for which a campaign badge is authorized) and was separated with any discharge type except dishonorable; ord.) Was discharged or released from Active Duty given Sole Survivorship (10 U.S. Code 1174) Labor Services Representative Trainee 1 (DVOP): Eligible Veteran with four (4) years of experience* providing employment, reemployment, training and labor market services to job seekers, employers, unions, and other interested parties. These activities must include one of the following areas:- conducted interviews to evaluate the nature of services desired- obtained employment histories- identified barriers to employment and developed solutions to such barriers- provided information about workforce development and training programs and related grants- reviewing and evaluating applications for workforce development and training services Labor Services Representative Trainee 2 (DVOP): Eligible Veteran with five (5) years of experience* as defined, above. Labor Services Representative (DVOP): Eligible Veteran with six (6) years of experience* as defined, above.