Hazardous Materials Helpdesk Telephone Rep
Part-timeLouisville, KYPart-timePosted 4 days agoStill listed 3 days ago
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At a glance
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Job overview
The Hazardous Materials Helpdesk Telephone Representative answers inbound calls and advises internal and external customers on dangerous-goods shipping regulations, packaging, marking, labeling, and documentation. The role is based at UPS’s Worldport Freight Facility in Louisville and is not remote. It works Sunday through Wednesday, with Sunday-hour flexibility required to cover a 24/7 helpdesk and changing operational needs.
Skills & qualifications
Skills
Qualifications
Full job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description: Job Grade: A15 Days: Sunday - Wednesday Hours: Sunday 1:00 PM - 7:00 PM, Monday-Wednesday 2:00PM - 8:00PM This is not a remote position
Flexibility with Sunday hours is required for this coverage role as the Helpdesk is open 24 hours a day, 7 days a week. This position could work different hours on Sunday to cover for other employees and changing operational needs.
Job Summary This position answers inbound calls in a phone center setting. The telephone representative provides excellent customer service to internal and external customers concerning dangerous goods regulatory shipping, packaging, marking, labeling, documentation, etc. He/She performs other tasks as requested. This coverage position is well-suited for an individual who is flexible and eager to work additional hours.
Responsibilities:
- Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations.
- Fields calls from external customers concerning proper guidelines for shipping dangerous goods.
- Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods.
- Fields calls from UPSers regarding dangerous goods documentation for flights.
Qualifications:
- Customer Service skills/experience
- UPS operations knowledge
- Good verbal communication skills
- Good written communication skills
- Quick decision-making skills
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Prefer previous hazardous materials/dangerous goods experience
Location: Worldport Freight Facility, Louisville, Kentucky Must be currently located in the same geographic location as the job or willing to self-relocate.
Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
How this job compares
Set against the 77,392 open Customer Service jobs on Olive Jobs, counted November 2, 2026.
- Pay
- This postingNot listed
- US median$50–60K/yr2,760 salary ranges
- Kentucky median$16–18/hr321 hourly ranges
- Openings
- Olive Jobs lists 1,279 open Customer Service jobs in Kentucky and 77,392 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Kentucky
- Family Dollar193 open
- Dollar Tree168 open
- McDonald's91 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (9,719 postings).
- Education
- 1,371 of the 77,392 open Customer Service jobs (2%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 2, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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