DOB- Compliance Analyst I

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=100689andPostingSeq=1Job DescriptionWorking Title: Consumer Assistance Specialist State Classification: Compliance Analyst I Class No. / Sal Grp: 1400 / B19Monthly Salary: $4,812.50 - $5,416.67 Salary Contingent on Experience of Selected CandidateLocation: Austin, Texas FLSA Status: Non- ExemptOvernight Travel: Up to 5% Mission:The mission of the Texas Department of Banking is to ensure Texas has a safe, sound, and competitive financial services system.General Description:Performs complex (journey-level) compliance analysis work in consumer assistance activities. Work involves answering consumer phone calls, email inquiries, and written complaints. Includes evaluating and analyzing documents and situations to ensure conformity with banking laws, rules, and regulations. Works under general supervision with moderate latitude for the use of initiative and independent judgment.Job Duties:- Answers phone calls, email inquiries, and written complaints; drafts correspondence according to established procedures. - Communicates with consumers both verbally and in writing, conveying regulatory and banking information in a manner that can be readily understood by the public.- Research applicable law(s) and makes recommendations supported by statutory findings.- Keeps informed of industry and legal rulings to identify potential impact(s) on consumer complaint activity and issues affecting the Department. - Responsible for documenting and maintaining case files accurately.- Assists with consumer assistance activity reporting, including feedback and outstanding case reporting.- Assists in responding to information requests from industry and other regulatory bodies. - Assists in the development and maintenance of the consumer activity tracking program supported by the division.- May assist with updating consumer related content on the Departments website.- May participate in consumer financial education activities.- Performs other duties as assigned.Minimum Qualification:- Graduation from an accredited four-year college or university. o Experience may substitute for education on a year for year basis. - One year of experience providing direct customer complaint assistance at a financial institution (bank or credit union), insurance company or other regulated financial entity.A copy of your college transcripts must be uploaded in the File Attachment section of your CAPPS application to be considered. (Evaluation of Foreign Credentials by a NACES or AICE member evaluation service must be submitted if all or part of degree was completed outside the U.S.)Preferred Qualifications:- Experience in bank regulation, examination, and/or related banking industry experience.- Experience in technical writing or policy development.- Experience with consumer protection laws.- Bilingual in English and Spanish with the ability to communicate well, both verbally and in writing.Knowledge, Skills, and Abilities:- Knowledge of bank operations and industry regulation policies and procedures. - Skill in written and verbal communication which includes using proper grammar, clarity, and flow. Verbal skills include conducting calm and rational discussions with stakeholders.- Skill in effectively communicating moderately complex issues and disseminating the results of analysis in an organized and concise manner.- Skill in research and analysis.- Skill in project management and in detailed record keeping.- Skill in MS Word, Excel, and Outlook.- Ability to analyze moderately complex data, legal and regulatory issues, draw valid conclusions, make recommendations and to prepare concise reports.- Ability to reach solutions to related program issues.- Ability to analyze moderately complex data and legal and regulatory issues. - Ability to draw valid conclusions, make recommendations and prepare concise reports.- Ability to establish and maintain effective working relationships with management, supervisors, and co-workers.Physical and Cognitive Requirements:The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computer, copier, printer, telephone, and client/customer contact. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual, speech, and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers.The position requires:- Regular and punctual attendance.- Frequent use of personal computer, copiers, printers, and telephones.- Frequent sitting.- Frequent work under stress, as a team member, and in direct contact with others.- Travel less than 5% with possible overnight stays.How to Apply:To submit your application for employment, create and/or login to your online applicant profile and electronically submit your State of Texas Application for Employment.All applications must contain complete job histories, which in