Case Manager

** ** Position Objective Effective case management in supportive housing combines Housing First principles, individualized service planning, and evidence-based interventions to support housing stability, health, and recovery. Essential Responsibilities - Prioritize rapid placement into supportive housing without preconditions such as sobriety or treatment compliance. This approach recognizes that stable housing is foundational for recovery and stabilization, allowing clients to address health, employment, and social needs more effectively once housed. - Develop Individual Service Plans (ISPs) with clients shortly after intake, identifying goals in three key areas: housing stability, health and wellness, and employment or financial stability. - Tailor ISPs to each client's strengths, preferences, and needs, and update regularly to reflect progress and changing circumstances. - The case manager acts as a hub connecting clients to mental health, substance use, and social services, ensuring coordinated care. - Using structured tools, gather detailed information on clients' housing history, health, and social needs. This includes Housing Assessment Templates, Mainstream Resources Checklists, and Mutual Expectations Agreements to clarify responsibilities and services provided. - Work to build trust and maintain consistent, empathetic communication with each case. - Support clients through challenges, including unsuccessful housing moves, by helping them "fail forward" and learn from setbacks. - Ensure clients access all eligible mainstream benefits, healthcare, and community resources. - Facilitate connections to employment, education, and social support to promote long-term stability. - Regularly track client outcomes, including housing retention, health improvements, and employment progress. Use data to inform service adjustments and program improvements. - Maintains comprehensive, ongoing client case files, ensuring accurate and appropriate documentation, based on program and related funding requirements. Case files must be kept current and well organized. - Enter client data into applicable client tracking databases and track and report appropriate data for monthly statistics, grant, and other reporting needs. - Mandatory monthly client home visits, along with careful, caring listening, provide an initial assessment of client needs and develop strategies to address these needs. - Performs other related duties, as assigned by the supervisor. Qualifications - Bachelor's degree from an accredited college or university, in Social Work, Psychology or Sociology, with 1- 3 years of relevant work experience in a social services environment preferred. - Proficiency with Microsoft Excel and Word. - Maintain a current driver's license for travel within the Diocese of Toledo. - Successful BCI/FBI background check prior to employment and every 5 years. Competency A commitment to the Catholic Charities mission and core values and the drive to put them into action. Solid verbal and written communication skills and basic business math skills. Active listening skills, empathy, flexibility, honesty, and patience. High level of attention to detail, accuracy and customer service. Ability to work with diverse groups of people and demonstrate exemplary customer service skills. High lev