Account Manager, Market Retail Agencies

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary

The Account Manager is responsible for supporting revenue growth, driving fostering long-term client relationship and client success across linear and digital advertising solutions. This is a critical role serving as a trusted and highly valued strategic partner to sales. The ideal candidate combines sales expertise including prospecting, client servicing and coordination, analytical problem-solving, and client-facing communication skills to support campaign success from pre-sale planning through post-campaign analysis. This role is responsible for proactively identifying sales solutions and helping issue resolution via cross-functional partnerships to deliver a strong client experience and operational excellence.

Job Description

Core Responsibilities:

• Partner with sales to support retention, upsell, and cross-platform expansion opportunities that drive incremental revenue and long-term account growth.

• Translate client business objectives and KPIs into actionable media recommendations and solution strategies; communicate client needs to Media Planning to build media proposal that meets objectives

• Collaborate with Sales Development and Media Planning teams to develop competitive, KPI-driven linear, digital media proposals and RFP responses

• Partner with Campaign Management and Media Planning to understand campaign health and identify opportunities for client growth & retention.

• Serve as primary escalation point to the client for presale and retain and grow stages

• Partner closely with Sales, Sales Development, Media Planning, Campaign Management and Customer Success to resolve presale and retain & grow stage issues to ensure client satisfaction.

• Facilitate effective communication among stakeholders to maintain alignment and seamless campaign execution.

• Identify opportunities for operational efficiencies and process improvements that improve client experience and business outcomes.

• Maintain accurate opportunity records within Salesforce throughout the sales and fulfillment lifecycle.

• Responsible for acquiring contracts or insertion orders from clients to document client approvals

• Process and document insertion orders (IOs), contracts, contacts, and campaign details within booked opportunities.

• Prepare handoff of agency insertion orders and campaign details to Campaign Management for order stewardship.

• Ensure data integrity and operational compliance across all advertising solution types.

• Drive process consistency and best practices that support scalable account management operations.

• Review orders for completeness and compliance with business requirements.

• Coordinate with Operations, Finance, Traffic, and Inventory teams to ensure timely campaign execution. Monitor campaign launches and assist in resolving delivery or execution issues

• Serve as a point of contact for routine client inquiries.

• Track and manage client deliverables, deadlines, and requests.

• Coordinate reporting and campaign updates for internal and external stakeholders.

• Maintain strong working relationships with clients and cross-functional teams.

• Assist with financial forecasting, pipeline management, and sales reporting.

• Leads special projects and initiatives as assigned.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Account Management; Problem Solving; Collaboration; Prioritization; Detail-Oriented

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Family Group: Sales