Lane Manager

Lane Manager Job Posting Chevy Chase Acura · Bethesda, Maryland · Full-time, on-site Family-owned since 1939, Chevy Chase Acura is one of Montgomery County's oldest businesses. Alongside Acura sales and service, we run a certified collision center and our own detailing, glass, wheel and tire businesses. The role We’re hiring a Lane Manager to be second-in-command of our service department. You’ll run the day: dispatch the work, lead our technicians, lead our service advisors, and make sure every customer gets a fair estimate, a clear inspection report, and a car fixed right the first time. You’ll report to our Service Director and run the department when the Director is out. What you’ll do * Run the service department day to day, lane and shop, with our Service Director * Dispatch every repair order and keep the shop loaded and on time * Lead, coach and schedule our technicians and keep their Acura training current * Lead our service advisors on estimates, promise times and customer concerns * Own inspection quality, warranty paperwork and the department’s standards * Close the department on assigned nights What you bring * 3+ years in a dealership service department (dispatcher, advisor, technician or foreman) * 1+ year leading a team * Acura or Honda experience preferred; Dealertrack and Xtime a plus * Strong mechanical knowledge and the respect of a shop * Valid driver’s license and an acceptable driving record Pay and benefits * Pay: $26,000 base salary plus monthly performance bonuses; expected total annual earnings $63,000–$88,000 * Bonuses paid on mechanical department hours, ACE customer-satisfaction results and video-inspection use * Medical, dental and vision insurance; 401(k) with company match * Paid Acura manufacturer training and leadership development * Employee vehicle lease program and service discounts Schedule Five days a week, including rotating Saturdays, with some closing shifts. Our service department is open six days a week.